Global IT Support Engineer (Remote-First) - AI-Driven

Masabi; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Masabi is seeking an IT support lead to serve as the first point of contact for a global, remote-first team. You will troubleshoot hardware, software, and access issues while ensuring reliable operations across the company.

You will manage accounts and permissions in core systems such as Google Workspace, oversee IT inventory and supplier relationships, and use AI and automation to document solutions. Collaboration with Security on compliance will be part of the role.

Responsibilities

• Be the first point of contact for IT support across the company, resolving hardware, software, and access issues for a global, remote-first team.
• Manage accounts, access, and permissions across core systems like Google Workspace and identity management, and oversee IT inventory and suppliers.
• Use AI and automation to streamline support, document solutions, and partner with Security on compliance activities.

Job description

Masabi is seeking an IT support lead to serve as the first point of contact for a global, remote-first team. You will troubleshoot hardware, software, and access issues while ensuring reliable operations across the company.

You will manage accounts and permissions in core systems such as Google Workspace, oversee IT inventory and supplier relationships, and use AI and automation to document solutions. Collaboration with Security on compliance will be part of the role.