Global IT Services Tech III

Ashley Furniture Industries

Memphis (TN)

On-site

USD 77,366,000 - 88,828,000

Full time

13 days ago

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Job summary

Ashley Furniture Industries is seeking an experienced IT Support Tech III to independently manage and support systems for Manufacturing, Distribution, Supply Chain, and Retail. The role includes advanced troubleshooting of Windows, macOS, Linux workstations, iOS/Android devices, bar code scanners, and printers, with a focus on networking, data center operations, and IoT.

You will mentor junior team members, take point on projects, and create knowledge base articles while adhering to ITIL

Qualifications

> Associate degree in Computer Science, IT or related field preferred.
> Equivalent combination of education and technical certifications may be considered.
> 5+ years of experience in IT support, desktop support, or technical troubleshooting.
> Experience supporting manufacturing, distribution, or retail environments preferred.
> Demonstrated experience mentoring or training junior technical staff.

Responsibilities

Work within IT ticketing system to address and track IT hardware and software issues.
Troubleshoot user technical issues with desktops, laptops, and tablets across various teams and environments.
Provide advanced troubleshooting for Microsoft Windows, Apple macOS, and Linux platforms.
Support iOS and Android mobile devices.
Troubleshoot barcode scanners and operational hardware.
Install, troubleshoot, and repair laser, thermal, check, and badge printers.
Install, configure, and troubleshoot public and proprietary software.
Image and support Apple-related hardware and software.