Global IT Services Tech Lead III

Ashley Furniture Industries; Mesquite (TX); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Profit sharing

Job summary

Ashley Furniture Industries is seeking a Global Tech Services - Tech III to independently manage and support systems across Manufacturing, Distribution, Retail, and back-office operations. You will provide advanced troubleshooting for Windows, macOS, and Linux workstations, mobile devices, printers, and networked devices, while guiding junior staff.

The role emphasizes hardware and software support, device imaging, asset management, and collaboration with vendors to ensure reliable operations in

Qualifications

• 5+ years of experience in IT support, desktop support, or troubleshooting.
• Experience mentoring or training junior technical staff.
• Strong customer service and communication skills.

Responsibilities

• Provide advanced troubleshooting for Windows, macOS, Linux across devices.
• Support and manage IT hardware, printers, scanners, and mobile devices.
• Mentor and lead junior technicians on technical issues and best practices.

Skills

5+ years IT support

Mentoring junior staff

Customer service

Education

Associate degree in IT

Tools

ITIL

Ticketing systems

Job description

Ashley Furniture Industries is seeking a Global Tech Services - Tech III to independently manage and support systems across Manufacturing, Distribution, Retail, and back-office operations. You will provide advanced troubleshooting for Windows, macOS, and Linux workstations, mobile devices, printers, and networked devices, while guiding junior staff.

The role emphasizes hardware and software support, device imaging, asset management, and collaboration with vendors to ensure reliable operations in