Global IT Service Manager — Incident & Escalation Leader

Skybornrenewables; Germany (OH); Hybrid; USD 97,847 - 126,626; Full time

Benefits offered by this job

Company bicycle leasing

Fitness program

30 days vacation

Birthday afternoon off

Team events

Job summary

Skyborn Renewables seeks a Service Manager Global IT Support to own end-to-end ITSM, incidents, requests and problems, coordinating global external support and ensuring consistent service delivery across regions.

The role requires 7–10 years in ITSM, ITIL certification, and excellent stakeholder communication in a dynamic, international environment, with a 40% mobile/remote work setup and 30 days vacation.

Qualifications

• 7–10 years of IT service management experience in global support operations.
• Experience delivering service delivery and provider management across regions (EMEA/APAC).
• ITIL certification and strong stakeholder management and communication skills.

Responsibilities

• Own IT service management end-to-end (incidents, requests, problems).
• Coordinate external support teams and ensure service delivery and performance.

Skills

ITSM

Global support

Stakeholder mgmt

Analytical thinking

Communication

Education

Information Technology degree

Tools

ITSM tools

Job description

Skyborn Renewables seeks a Service Manager Global IT Support to own end-to-end ITSM, incidents, requests and problems, coordinating global external support and ensuring consistent service delivery across regions.

The role requires 7–10 years in ITSM, ITIL certification, and excellent stakeholder communication in a dynamic, international environment, with a 40% mobile/remote work setup and 30 days vacation.