Global IT Operations Manager – Infrastructure Lead

Amazon; Bondurant (IA); On-site; USD 117,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Paid parental leave

401(k) matching

Job summary

Amazon is expanding its Operations Technology Solutions (OTS) team and seeks an experienced IT Operations Manager to lead a multi-location group of technical professionals. You will hire, train, and develop staff, collaborate with leadership, and guide day-to-day IT support across facilities.

You will ensure OSHA safety compliance, drive continuous improvements in IT solutions, lead infrastructure builds, manage SLAs, and oversee equipment inventory while traveling up to 30% to support Amazon

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations.
• 2+ years of leading technology teams as an information technology operations manager.
• Bachelor's degree, or 4+ years of professional or military experience.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Hire, train, and develop a team of IT professionals.
• Support safety programs and OSHA compliance to ensure a safe work environment.
• Interact with management and staff to provide technical assistance for IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise day-to-day technical support activities.
• Measure, monitor, and maintain team’s ability to meet or exceed SLA.
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Travel up to 30%.

Skills

Team leadership

IT operations management

Linux/Unix administration

Education

Bachelor's degree

Professional or military experience

Tools

Linux

Job description

Amazon is expanding its Operations Technology Solutions (OTS) team and seeks an experienced IT Operations Manager to lead a multi-location group of technical professionals. You will hire, train, and develop staff, collaborate with leadership, and guide day-to-day IT support across facilities.

You will ensure OSHA safety compliance, drive continuous improvements in IT solutions, lead infrastructure builds, manage SLAs, and oversee equipment inventory while traveling up to 30% to support Amazon