Global IT Operations Manager — Lead & Build Tech Teams

Amazon; Olathe (KS); On-site; USD 116,800 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Sign-on payments

Job summary

Amazon is seeking an IT Operations Manager to lead a multi-site team delivering innovative IT support for Operations. You will supervise infrastructure builds, manage day-to-day tech activities, and collaborate with operations to optimize service levels and safety programs.

Travel up to 30% may be required. Ideal candidates have 5+ years building teams across locations, 2+ years in IT operations leadership, and strong Linux/Unix and hardware knowledge.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations
• 2+ years of leading technology teams as an information technology operations manager
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration
• Knowledge of hardware architectures
• Experience with system management tools and client/server environments

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day‑to‑day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Skills

Team leadership

Linux/Unix knowledge

Hardware architectures

System management tools

Cross-functional collaboration

Education

Bachelor's degree

4+ years professional or military experience

Job description

Amazon is seeking an IT Operations Manager to lead a multi-site team delivering innovative IT support for Operations. You will supervise infrastructure builds, manage day-to-day tech activities, and collaborate with operations to optimize service levels and safety programs.

Travel up to 30% may be required. Ideal candidates have 5+ years building teams across locations, 2+ years in IT operations leadership, and strong Linux/Unix and hardware knowledge.