Global IT Operations Lead — End-User Tech & Security

Dalio Family Office; Westport (CT); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment

100% company paid medical premiums

Gym reimbursement

Job summary

The Dalio Family Office (DFO) seeks an IT Operations Specialist to serve as regional lead for end-user technology support, endpoint management, and identity and access administration across a global workforce. You will collaborate with UAE-based teams to provide follow-the-sun support and ensure compliance, cybersecurity, and operational controls.

You will work with global IT and Security teams to deliver a secure, reliable tech environment, while supporting senior leaders and critical events.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field; or equivalent professional experience.
• 3+ years’ experience in IT operations, end‑user support, or systems administration.
• Hands‑on experience managing macOS environments with Jamf, including device management, patch policies, compliance reporting, and automation.
• Experience administering Okta including SSO, group‑based access, lifecycle workflows, and MFA policies.
• Working knowledge of Entra ID and Microsoft 365 in a hybrid identity environment.
• Understanding of endpoint security and access controls.
• Experience supporting collaboration tooling including Slack, Zoom, Microsoft 365, and Atlassian.
• Experience operating in a global team; comfort coordinating across time zones and supporting users remotely.
• Strong incident handling discipline, with the ability to document actions clearly enough to support audit and regulatory review.
• Travel required up to 15%.

Responsibilities

• Serve as a first point of contact for IT support, with prompt triage, resolution, and ticket hygiene.
• Partner with UAE and Singapore-based IT colleagues to deliver consistent support across global time zones.
• Manage macOS endpoint environment via Jamf; support Windows devices via Intune as needed.
• Administer identity and access management through Okta and Entra ID.
• Provision and deprovision access to SaaS applications.
• Enforce endpoint security standards, including encryption, MDM compliance, EDR health, and patch management.
• Support secure connectivity for office and remote users.
• Assist with IT and cybersecurity incident response activities, coordinating with Security Engineering.
• Support ISO 27001 controls and audit evidence collection; maintain documentation.
• Contribute to cross regional IT projects with global teams.
• Produce and maintain user-facing guidance, runbooks, and SOPs.
• Provide white-glove support to senior leaders and assist at critical events.
• Travel up to 15% as required.

Skills

End-user support

IT operations

Time-zone coordination

Incident response

Documentation

Communication

Education

Bachelor’s degree in Computer Science / Information Systems

Tools

Jamf

Okta

Entra ID

Microsoft 365

Slack

Zoom

Atlassian

GitHub

JFrog

Job description

The Dalio Family Office (DFO) seeks an IT Operations Specialist to serve as regional lead for end-user technology support, endpoint management, and identity and access administration across a global workforce. You will collaborate with UAE-based teams to provide follow-the-sun support and ensure compliance, cybersecurity, and operational controls.

You will work with global IT and Security teams to deliver a secure, reliable tech environment, while supporting senior leaders and critical events.