Global IT Operations Chief — AI-Driven Transformation

Blackboard; Phoenix (AZ); Remote; USD 169,000 - 230,000; Full time

Job summary

Blackboard is seeking a Senior Director of IT Operations to lead a global IT organization. Remote-first role with preference for Phoenix, AZ, to align with regional teams.

You will drive a modernization of our operating system, optimize tools, and harness AI to raise service levels across onboarding, identity, support, procurement, and reporting. The role demands hands-on leadership, strong vendor management, and a focus on security, compliance, and cost discipline.

Qualifications

• Proven global IT leadership across scale environments.
• Experience deploying AI and automation in operations.
• Strong cost modeling, vendor negotiation, and budgeting.
• Skilled in leading through organizational change.
• Fluency in written and spoken English.

Responsibilities

• Oversee global corporate systems, endpoint management, identity, and networking.
• Lead SaaS portfolio, ERP/Finance, HRIS, and Salesforce CRM.
• Define security standards with Security; ensure audit readiness and compliance.
• Drive AI transformation and automation across IT operations to improve efficiency.
• Partner with Finance, HR, Marketing, Support, RevOps and Sales to align IT with business goals.

Skills

Global IT leadership

AI in operations

Vendor negotiation

Security & compliance

English fluency

Job description

Blackboard is seeking a Senior Director of IT Operations to lead a global IT organization. Remote-first role with preference for Phoenix, AZ, to align with regional teams.

You will drive a modernization of our operating system, optimize tools, and harness AI to raise service levels across onboarding, identity, support, procurement, and reporting. The role demands hands-on leadership, strong vendor management, and a focus on security, compliance, and cost discipline.