Head of IT Operations & AI Transformation

Jobvite, Inc.; Phoenix (AZ); Hybrid; USD 169,000 - 230,000; Full time

Job summary

Blackboard is seeking a Senior Director, IT Operations to lead and transform our global IT function from Phoenix, AZ with a Hybrid Remote model. You will drive a new operating system, optimize tools, and leverage AI to raise service levels across onboarding, identity, support, procurement, and reporting.

The role emphasizes delivering faster, more reliable services, aligning with ISO/SOC2/GAAP controls, and partnering across Security, Finance, HR, Marketing, Support, RevOps and Sales.

Qualifications

• Led global IT operations at scale with measurable improvements in efficiency.
• Deployed AI and automation in an operational context with documented outcomes.
• Fluent in cost management, baselining, and vendor negotiations.
• Experienced with security posture, audits, and policy enforcement.
• Strong cross-functional collaboration with Security, Finance, HR, Marketing and Sales.

Responsibilities

• Own the IT estate globally including endpoints, identity, networking, and enterprise apps.
• Lead the SaaS portfolio and manage spend across productivity, HRIS, ERP/Finance, and CRM.
• Oversee global endpoint management, security health, and patching with remediation targets.
• Drive AI-enabled transformation and automation across IT operations.
• Partner with Security to enforce policy and maintain compliance.

Job description

Blackboard is seeking a Senior Director, IT Operations to lead and transform our global IT function from Phoenix, AZ with a Hybrid Remote model. You will drive a new operating system, optimize tools, and leverage AI to raise service levels across onboarding, identity, support, procurement, and reporting.

The role emphasizes delivering faster, more reliable services, aligning with ISO/SOC2/GAAP controls, and partnering across Security, Finance, HR, Marketing, Support, RevOps and Sales.