Global IT Helpdesk Technician – 24/7 Support

Skullcandy Inc.; Park City (UT); On-site; USD 45,000 - 65,000; Full time

Job summary

Skullcandy Inc. in Park City, UT, is seeking a Helpdesk Technician to be the first point of contact for internal IT support.

You will assist employees across global locations with troubleshooting hardware and software on Windows, MacOS, Linux, iOS and Android, and provide both in-person and remote assistance. You will monitor ticketing systems like Zendesk, document issues and resolutions, onboard new users, and coordinate with vendors and the Datacenter to follow best practices.

Qualifications

• 2+ years of similar helpdesk/IT support experience.
• Hands-on hardware troubleshooting experience.
• Windows Active Directory user management.
• Ticket prioritization and strong attention to detail.
• Desktop support with proficiency in Windows 11 and MacOS.
• Hardware and peripheral support.

Responsibilities

• Provide in-person and remote (phone, email, chat, remote desktop) support to identify and resolve technical issues, escalating as appropriate.
• Onboard and train new users on the different IT tools.
• Monitor the ticketing system (e.g., Zendesk) and assign tasks to appropriate users.
• Create Helpdesk reports to identify and communicate ticket trends.
• Interact with and purchase equipment from vendors for peripherals and IT equipment; work with Datacenter to ensure best practices.

Job description

Skullcandy Inc. in Park City, UT, is seeking a Helpdesk Technician to be the first point of contact for internal IT support.

You will assist employees across global locations with troubleshooting hardware and software on Windows, MacOS, Linux, iOS and Android, and provide both in-person and remote assistance. You will monitor ticketing systems like Zendesk, document issues and resolutions, onboard new users, and coordinate with vendors and the Datacenter to follow best practices.