Global IT Field Services Technician – End-User Support

Mirion Technologies; Florham Park (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Mirion Technologies is seeking a Field Services Technician to deliver reliable IT support to end users across NA, EMEA, and APAC. You will handle incidents, manage the ticket queue, and provide hands-on assistance as part of the Field Services team.

Reporting to the Service Delivery Manager, you’ll liaise with the Service Desk, escalate when needed, and maintain accurate documentation. Strong Windows, MS 365, and AD skills are required, with a focus on user-centric service delivery.

Qualifications

• Degree or equivalent in IT/CS or related field, or equivalent practical experience.
• 1–3 years IT support experience.
• Certifications such as CompTIA A+, Microsoft MDT are a plus.

Responsibilities

• Participate in ticket queue monitoring and assignment; route incidents appropriately.
• Triage and resolve end user incidents and requests within SLAs.
• Coordinate with Service Desk for handovers, escalations, and updates.
• Escalate complex issues with documentation to Field Services Lead.
• Provide tech support across NA, EMEA, and APAC across time zones.

Skills

Windows OS

Microsoft 365

Active Directory / Azure AD

Networking basics

ITIL familiarity

IT ticketing systems

Communication skills

Time zone awareness

On-call readiness

Troubleshooting hardware

Education

Degree in IT/CS or related field

CompTIA A+ certification

Microsoft Modern Desktop Administrator certification

Tools

Microsoft Intune

Job description

Mirion Technologies is seeking a Field Services Technician to deliver reliable IT support to end users across NA, EMEA, and APAC. You will handle incidents, manage the ticket queue, and provide hands-on assistance as part of the Field Services team.

Reporting to the Service Delivery Manager, you’ll liaise with the Service Desk, escalate when needed, and maintain accurate documentation. Strong Windows, MS 365, and AD skills are required, with a focus on user-centric service delivery.