Global IT Endpoint Specialist

Jobtome; Washington (District of Columbia); Vor Ort; USD 70.000 - 110.000; Vollzeit

Zusammenfassung

Jobtome is seeking an experienced IT Endpoint Analyst to provide expert technical support and endpoint management for internal users across a global environment. You will resolve hardware, software, OS, account and endpoint issues while delivering a high standard of customer service.

The ideal candidate will have strong Windows and Mac experience, troubleshoot endpoint problems, manage service requests, and collaborate with enterprise IT tools and processes.

Qualifikationen

• 3+ years of IT, desktop or endpoint support experience.
• Hands-on with Windows and macOS client environments.
• Proficient with Microsoft 365, Active Directory and Windows Server.
• Strong endpoint troubleshooting and problem-solving skills.
• Experience with IT service management, incident management and service requests.
• Ability to prioritize and manage multiple incidents with minimal supervision.
• Understanding of endpoint software installation, maintenance, upgrades, and configuration.
• Excellent written and verbal communication skills.
• Customer-service mindset for technical and non-technical users.
• Ability to work independently and escalate issues appropriately.
• Flexibility to support after-hours or on-call when needed.

Aufgaben

• Provide L1/L2 technical support through tickets, phone, email and in-person.
• Diagnose and resolve Windows and Mac endpoint hardware and software issues.
• Install, configure, maintain, and upgrade Windows and macOS OS and apps.
• Manage user accounts, access and endpoint-related workflows.
• Support Microsoft 365, Active Directory and Windows Server environments.
• Log, track, prioritize and resolve incidents using ITSM tools.
• Troubleshoot, analyze logs, perform root-cause investigation and optimize services.
• Escalate complex incidents to appropriate teams.
• Document steps, resolutions and activities in the ITSM platform.
• Support endpoint deployment, patching, software distribution and configuration.
• Assist with SCCM/MECM and JAMF administration and endpoint management.
• Develop and maintain SOPs, documentation and customer guidelines.
• Participate in global IT initiatives and continuous improvement projects.
• Provide high level customer service and technical support to internal users.

Kenntnisse

Windows support

macOS support

Troubleshooting

Customer service

Communication

Multitasking

Independent work

Tools

Microsoft 365

Active Directory

Windows Server

SCCM/MECM

JAMF Pro

Jobbeschreibung

Jobtome is seeking an experienced IT Endpoint Analyst to provide expert technical support and endpoint management for internal users across a global environment. You will resolve hardware, software, OS, account and endpoint issues while delivering a high standard of customer service.

The ideal candidate will have strong Windows and Mac experience, troubleshoot endpoint problems, manage service requests, and collaborate with enterprise IT tools and processes.