Global IT Availability Director (Remote/Hybrid)

usaa; San Antonio (TX); On-site; USD 180,000 - 260,000; Full time

Job summary

USAA in San Antonio, TX seeks a Director to lead the Global IT Availability Operation, delivering 24/7/365 support and overseeing Major Incident, Problem, Knowledge, and ITSM functions. You will drive the Availability program transformation, mature command center operations, and implement standards and controls, aligning processes with ITSM best practices across enterprise IT.

Partner with business and IT leadership to ensure availability and continuity of operations, shaping a resilient

Qualifications

• Bachelor's Degree or 4 additional years of relevant experience.

Responsibilities

• Develop, maintain, test, and monitor an internal control environment to manage risks.
• Build and oversee a technology support team through recruiting, development, retention, coaching, and performance management.
• Oversee documentation standards and QA methodologies for technology support functions and ensure adherence across teams.
• Identify end-to-end business, process, and technology opportunities.

Education

Bachelor's Degree or 4 additional years of relevant experience

Job description

USAA in San Antonio, TX seeks a Director to lead the Global IT Availability Operation, delivering 24/7/365 support and overseeing Major Incident, Problem, Knowledge, and ITSM functions. You will drive the Availability program transformation, mature command center operations, and implement standards and controls, aligning processes with ITSM best practices across enterprise IT.

Partner with business and IT leadership to ensure availability and continuity of operations, shaping a resilient