Global IT Automation Intern — Enterprise Workflows & Tools

Encore Global

Schiller Park (IL)

On-site

USD 28,000 - 29,000

Full time

2 days ago

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Benefits offered by this job

Mentorship from IT professionals

Hands-on enterprise systems exposure

Path to full-time employment

Job summary

Encore’s Global Service Center seeks a motivated intern to support the Global Systems Analyst team in accelerating automation across IT operations. You will gain hands-on experience with enterprise IT systems, automation tools, and cross-department collaboration, using platforms like FreshService, Microsoft 365, and SharePoint.

This internship is based in Schiller Park, IL, with no temporary housing provided.

Qualifications

Pursuing a degree in Computer Science, Information Systems, or a related field.
Familiar with web technologies (JavaScript, HTML, CSS) and Microsoft 365 tools.
Interest in ITIL frameworks and service desk operations.
Strong analytical, communication, and problem-solving skills.
Experience with FreshService, SharePoint, or Power Automate is a plus.

Responsibilities

Assist in designing, developing, and implementing automation workflows within Encore’s Global Service Center systems.
Support enhancement of ticketing and reporting systems, including FreshService and Freshdesk, through low-code/no-code automation.
Participate in cross-department projects involving digital services, product management, and IT operations.
Contribute to maintenance and optimization of collaborative tools (Microsoft Teams, OneDrive, Viva Engage).
Help document processes, test automation scripts, and validate system improvements.
Shadow Global Systems Analysts to learn ITIL-based service management and operational efficiency.