Global Instructor Ops & Strategy Leader

Peloton; New York (NY); On-site; USD 216,000 - 275,000; Full time

Job summary

Peloton in New York City is seeking a Director, Global Instructor Operations to lead the operational infrastructure and business affairs for the global Instructor organization. You will partner with Legal, People, Finance and cross-functional teams to define the operating model, processes, and standards that enable scalable, high-impact instructor experiences.

You will oversee contract negotiations, renewals, governance, and strategic guidance on partnerships and outside activities.

Qualifications

• 10+ years of progressive leadership experience in talent management, business affairs, live production, or operational environments.
• Experience managing complex talent relationships or executive stakeholders (e.g., in entertainment, sports, agency, hospitality, or high-growth consumer brand environments).
• Strong experience building scalable processes, operating models, and systems.
• Exceptional judgment and discretion when working with high-profile talent and sensitive business matters.

Responsibilities

• Serve as the Business Affairs lead for the Global Instructor organization and strategic partner to the SVP, Global Content & Instructor Strategy.
• Lead instructor contract negotiations for new instructors in partnership with Legal and the SVP, Global Content & Instructor Strategy.
• Oversee the lifecycle of instructor agreements, including renewals, amendments, documentation, and governance.
• Provide strategic guidance on contractual commitments, outside business activities, brand partnerships, and commercial opportunities.
• Partner with Legal, People, Finance, and other stakeholders on complex or sensitive instructor matters.
• Develop annual contract renewal recommendations and support long-term instructor planning.
• Shape and maintain the operating model for Global Instructor Operations in collaboration with cross-functional partners, establishing documented processes, standards, workflows, and escalation paths that support the Instructor team and overall Instructor Strategy group.
• Oversee Instructor communications.
• Ensure the Integrations Lead, Manager, and Coordinator team effectively execute day-to-day instructor operations, including communications, talent support, resources, and operational workflows.
• Identify operational gaps and opportunities to improve efficiency, communication, and the instructor experience with the team.
• Provide strategic oversight of major instructor initiatives and tentpole programs.
• Serve as the escalation point for complex or high-impact instructor operational matters.
• Lead and develop the Global Instructor Strategy Operations team as an operational center of excellence.
• Own the operational budget for the Instructor Operations group consistently reviewing and balancing for the Instructor group and the business.
• Oversee operational vendors, external partners, and resource requirements.

Skills

Leadership

Stakeholder mgmt

Contract negotiations

Process design

Budget management

Project management

Analytical skills

Cross-functional collaboration

Travel willingness

Tools

Google Workspace

Job description

Peloton in New York City is seeking a Director, Global Instructor Operations to lead the operational infrastructure and business affairs for the global Instructor organization. You will partner with Legal, People, Finance and cross-functional teams to define the operating model, processes, and standards that enable scalable, high-impact instructor experiences.

You will oversee contract negotiations, renewals, governance, and strategic guidance on partnerships and outside activities.