Director, Global Instructor Operations

Peloton Interactive; New York (NY); On-site; USD 216,000 - 275,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k

Paid time off

Tuition reimbursement

Job summary

Peloton Interactive in New York City seeks a Director, Global Instructor Operations to lead the operating model and business affairs function for Peloton's global Instructor organization across the lifecycle. You will partner with the SVP and cross-functional leaders to govern contracts, outside activities and partnerships, driving scalable processes and an operations center of excellence.

This role offers strategic impact across content, strategy, and partner ecosystems, including vendor

Qualifications

• 10+ years of progressive leadership in talent management or operations.
• Experience managing executive-level stakeholders.
• Ability to build scalable processes and operating models.
• Discretion handling high-profile talent and sensitive matters.
• Strong organizational, communication, and project management skills.
• Experience with budgets, vendors, and resource management.

Responsibilities

• Serve as the Business Affairs lead for the Global Instructor organization and partner to the SVP.
• Lead instructor contract negotiations for new instructors with Legal.
• Oversee lifecycle of instructor agreements including renewals and governance.
• Provide strategic guidance on contractual commitments and brand partnerships.
• Partner with Legal, People, Finance on complex instructor matters.
• Develop annual contract renewal recommendations and long-term planning.
• Shape operating model for Global Instructor Operations with cross-functional partners.
• Oversee Instructor communications.
• Ensure the Integrations Lead/Manager/Coordinator team executes day-to-day operations.
• Identify operational gaps and opportunities to improve efficiency.
• Provide strategic oversight of major instructor initiatives.
• Lead and develop the Global Instructor Strategy Operations team.
• Own the operational budget for the Instructor Operations group.
• Oversee vendors and external partners.

Skills

Leadership

Talent management

Stakeholder management

Budget management

Operations strategy

Project management

Google Workspace

Tools

Project management tools

Google Workspace

Job description

The Director, Global Instructor Operations leads the operational infrastructure and business affairs function supporting Peloton's global Instructor organization throughout the instructor lifecycle. Working closely with the SVP, Global Content & Instructor Strategy and the Directors of Instructor Strategy globally, this role establishes the operating model, processes, and standards that enable a seamless, scalable, and high-impact Instructor experience.

As the Business Affairs lead for the Instructor organization, the Director serves as the strategic partner for instructor agreements, negotiations, business governance, and operational planning. In partnership with Legal, People, Finance, and cross-functional stakeholders, this role provides guidance on instructor contracts, outside business activities, commercial partnerships, and complex talent matters.

The Director leads the Instructor Operations team, ensuring clear ownership, effective execution, and scalable processes across the global Instructor Strategy organization.

YOUR DAILY IMPACT AT PELOTON

• Serve as the Business Affairs lead for the Global Instructor organization and strategic partner to the SVP, Global Content & Instructor Strategy
• Lead instructor contract negotiations for new instructors in partnership with Legal and the SVP, Global Content & Instructor Strategy
• Oversee the lifecycle of instructor agreements, including renewals, amendments, documentation, and governance
• Provide strategic guidance on contractual commitments, outside business activities, brand partnerships, and commercial opportunities
• Partner with Legal, People, Finance, and other stakeholders on complex or sensitive instructor matters
• Develop annual contract renewal recommendations and support long-term instructor planning
• Shape and maintain the operating model for Global Instructor Operations in collaboration with cross-functional partners, establishing documented processes, standards, workflows, and escalation paths that support the Instructor team and overall Instructor Strategy group
• Oversee Instructor communications
• Ensure the Integrations Lead, Manager, and Coordinator team effectively execute day-to-day instructor operations, including communications, talent support, resources, and operational workflows
• Identify operational gaps and opportunities to improve efficiency, communication, and the instructor experience with the team
• Provide strategic oversight of major instructor initiatives and tentpole programs
• Serve as the escalation point for complex or high-impact instructor operational matters
• Lead and develop the Global Instructor Strategy Operations team as an operational center of excellence
• Own the operational budget for the Instructor Operations group consistently reviewing and balancing for the Instructor group and the business
• Oversee operational vendors, external partners, and resource requirements

ABOUT THE ROLE

The Director, Global Instructor Operations leads the operational infrastructure and business affairs function supporting Peloton's global Instructor organization throughout the instructor lifecycle. Working closely with the SVP, Global Content & Instructor Strategy and the Directors of Instructor Strategy globally, this role establishes the operating model, processes, and standards that enable a seamless, scalable, and high-impact Instructor experience.

As the Business Affairs lead for the Instructor organization, the Director serves as the strategic partner for instructor agreements, negotiations, business governance, and operational planning. In partnership with Legal, People, Finance, and cross-functional stakeholders, this role provides guidance on instructor contracts, outside business activities, commercial partnerships, and complex talent matters.

The Director leads the Instructor Operations team, ensuring clear ownership, effective execution, and scalable processes across the global Instructor Strategy organization.

YOUR DAILY IMPACT AT PELOTON

• Serve as the Business Affairs lead for the Global Instructor organization and strategic partner to the SVP, Global Content & Instructor Strategy
• Lead instructor contract negotiations for new instructors in partnership with Legal and the SVP, Global Content & Instructor Strategy
• Oversee the lifecycle of instructor agreements, including renewals, amendments, documentation, and governance
• Provide strategic guidance on contractual commitments, outside business activities, brand partnerships, and commercial opportunities
• Partner with Legal, People, Finance, and other stakeholders on complex or sensitive instructor matters
• Develop annual contract renewal recommendations and support long-term instructor planning
• Shape and maintain the operating model for Global Instructor Operations in collaboration with cross-functional partners, establishing documented processes, standards, workflows, and escalation paths that support the Instructor team and overall Instructor Strategy group
• Oversee Instructor communications
• Ensure the Integrations Lead, Manager, and Coordinator team effectively execute day-to-day instructor operations, including communications, talent support, resources, and operational workflows
• Identify operational gaps and opportunities to improve efficiency, communication, and the instructor experience with the team
• Provide strategic oversight of major instructor initiatives and tentpole programs
• Serve as the escalation point for complex or high-impact instructor operational matters
• Lead and develop the Global Instructor Strategy Operations team as an operational center of excellence
• Own the operational budget for the Instructor Operations group consistently reviewing and balancing for the Instructor group and the business
• Oversee operational vendors, external partners, and resource requirements

YOU BRING TO PELOTON

• 10+ years of progressive leadership experience in complex talent management, business affairs, live production, or operational environments
• Demonstrated experience managing complex talent relationships or executive-level stakeholders (e.g., in entertainment, sports, agency, hospitality, or high-growth consumer brand environments)
• Strong experience building scalable processes, operating models, and systems
• Exceptional judgment and discretion when working with high-profile talent and sensitive business matters
• Strong organizational, communication, strategic planning, and project management skills
• Experience managing budgets, vendors, resources, and competing priorities
• Strong analytical skills and experience using operational reporting to inform business decisions
• Ability to build trusted relationships across all levels of an organization, including executive stakeholders
• Proficiency with Google Workspace and project management tools
• Ability to travel occasionally (estimated 10-15%) and work during key live events or productions (with advance notice and schedule flexibility)

The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:Medical, dental and vision insuranceGenerous paid time off policyShort-term and long-term disabilityAccess to mental health services401k, tuition reimbursement and student loan paydown plansEmployee Stock Purchase PlanFertility and adoption support and up to 18 weeks of paid parental leaveChild care and family care discountsFree access to Peloton Digital App and apparel and product discountsCommuter benefits and Citi Bike DiscountPet insurance and so much more!

Base Salary Range: $215,800 USD - $274,900 USD

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: [e-mail].
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.