Global Inside Sales & Customer Service Executive

ADP, Inc.; Grapevine (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Dimerco in Grapevine, Texas is seeking an Inside Sales and Customer Service Executive who delivers exceptional service, coordinates rate quotations, and supports a fast-growing global logistics team. You’ll work cross-functionally with overseas offices, manage client relationships, and promote products while leveraging Microsoft Word and Excel.

This role offers training, growth opportunities, and competitive benefits.

Qualifications

• Exceptional customer service skills (verbal and written).
• Detail oriented, self-motivated with strong problem-solving ability.
• Proficient in Microsoft Word and Excel; fluent in English.

Responsibilities

• Customer Service Support and maintaining strong relationships to all clients including Multi-national customers and Key Accounts.
• Coordinate and support all rate quotations to clients, overseas offices, and/or Agents.
• Working with relevant team members for daily shipment status/reporting, introduce product/service features and benefits, qualifying prospects and supporting sales team.
• Internal Promotion with Overseas offices and/or agents to increase business volume according to business plan.
• Support Sales for business development & Sales Leads including joint sales calls with Sales Team & assist Sales in ensuring all daily activities are carried out efficiently.
• Product Promotion with existing/potential customers and Dimerco Express Group network including Corporate Agents.
• Internal promotions with overseas offices and agents to improve business volume according to business plan

Skills

Customer service

Detail oriented

Self-motivated

Problem solving

Communication

Organizational skills

English fluency

Tools

Microsoft Word

Microsoft Excel

Job description

Dimerco in Grapevine, Texas is seeking an Inside Sales and Customer Service Executive who delivers exceptional service, coordinates rate quotations, and supports a fast-growing global logistics team. You’ll work cross-functionally with overseas offices, manage client relationships, and promote products while leveraging Microsoft Word and Excel.

This role offers training, growth opportunities, and competitive benefits.