Global Logistics Inside Sales & Customer Service Exec

Dimerco Express; Wood Dale (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Dimerco Inside Sales and Customer Service Executive position in Wood Dale, IL offers a solid salary range and a clear path for professional growth. The role emphasizes customer relations, quotation support, and collaboration with international teams to promote products and services.

The successful candidate will handle multinational accounts, support daily shipment updates, and contribute to sales initiatives while leveraging strong English communication and organizational skills.

Qualifications

• Exceptional Customer Service skills (verbal and written)
• Detail oriented, Self-motivated, Exceptional problem-solving skills
• Communicate effectively with internal departments, other regional branches and offices, and all external contacts
• Good organizational skills and ability to learn and retain information to build core industry related skills
• Must know how to use and organize Microsoft Word, Excel
• Fluent in English (written and spoken)

Responsibilities

• Customer Service Support and maintaining strong relationships to all clients including Multi-national customers and Key Accounts
• Coordinate and support all rate quotations to clients, overseas offices, and/or Agents
• Working with relevant team members for daily shipment status/reporting, introduce product/service features and benefits, qualifying prospects and supporting sales team
• Internal Promotion with Overseas offices and/or agents to increase business volume according to business plan
• Support Sales for business development & Sales Leads including joint sales calls with Sales Team & assist Sales in ensuring all daily activities are carried out efficiently
• Product Promotion with existing/potential customers and Dimerco Express Group network including Corporate Agents
• Internal promotions with overseas offices and agents to improve business volume according to business plan

Skills

Customer Service

Attention to detail

Self-motivated

Problem solving

Communication

Organization

Fluent English

Tools

MS Word

MS Excel

Job description

Dimerco Inside Sales and Customer Service Executive position in Wood Dale, IL offers a solid salary range and a clear path for professional growth. The role emphasizes customer relations, quotation support, and collaboration with international teams to promote products and services.

The successful candidate will handle multinational accounts, support daily shipment updates, and contribute to sales initiatives while leveraging strong English communication and organizational skills.