Executive Inside Sales Associate

Xylem; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401(k) with company contribution

Paid time off

Tuition reimbursement

Job summary

A global water solutions company seeks an Executive Inside Sales Associate in Houston, TX. The role involves selling products/services, maintaining customer relationships, and ensuring satisfaction. The ideal candidate should have at least 3 years of experience in a technical or customer support role, effective communication skills, and familiarity with sales techniques. A competitive compensation package is offered including a range of benefits for employees.

Qualifications

• 3+ years of experience in a technical field and/or customer support position.
• Ability to identify and cultivate sales from new and/or existing customers.
• Experience with collaborative selling process.

Responsibilities

• Contact both new and existing customers to sell new and recurring business.
• Create and deliver proposals to customers.
• Ensure customer satisfaction and retention by providing excellent customer service.
• Maintain customer satisfaction and retention through proactive support.
• Record information in CRM for forecasting and reporting.
• Stay up to date on product knowledge and industry trends.

Skills

Strong verbal and written communication skills

Customer satisfaction and retention

Sales techniques

Microsoft Office proficiency

Industry knowledge

Education

High School Diploma or equivalent

BA/BS preferred

Tools

SAP ERP

Microsoft Dynamics CRM

Microsoft Office

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We are Hiring an Executive Inside Sales Associate in Houston, TX!

Inside Sales associate overview

The Inside Sales associate sells products and/or services to customers through a variety of mediums and acts as point of contact post‑sale, focusing on ongoing customer satisfaction, retention, and growing the business. Maintains relationships with accounts through ongoing client contact and support. Responds to client inquiries and offers bold recommendations on appropriate products and services. Must work with a sense of urgency to execute sales strategy, generate quotations, and identify opportunities to increase sales volume while ensuring service levels are met. May work in tandem with outside sales team to achieve sales goals and revenue targets.

Responsibilities

• Contact both new and existing customers to sell new and recurring business
• Create and deliver proposals to customers
• Receive orders from customers and internal sources, review them for accuracy and send to process
• Ensure customer satisfaction and retention by providing excellent customer service and support, resolving any customer concerns or issues
• Accurately record information in CRM for forecasting
• Continue to stay up to date on company and customer technology to remain a trusted partner
• Sell complex products/services; utilize knowledge of products/services and industry to evaluate and recommend best solutions to customers
• Follow strategic sales process; establish a base of accounts and stable revenue responsibility
• Utilize industry knowledge to recommend updates or changes to product and service offerings

Requirements and Qualifications

• Required: High School Diploma or equivalent; 3+ years of experience in a technical field and/or customer support position, ideally within a manufacturing environment
• BA/BS preferred
• Strong verbal and written communication skills
• Intra‑departmental communication for purpose of alignment/information sharing
• Working understanding of company products/services
• Experience with the collaborative selling process
• Utilizes sales techniques effectively and developing familiarity with industry
• Ability to identify and cultivate sales from new and/or existing customers
• Ability to complete sales with minimal supervision
• Fluency in Microsoft Office applications (Outlook, Word, Excel)
• Basic understanding of SAP ERP and Microsoft Dynamics CRM systems

Benefits and Compensation

Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefits package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

About Xylem

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re‑use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Commitment to Employees

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well‑being through inclusion and belonging as well as our Employee Resource Groups (ERG). Xylem is a Proud Equal Employment Opportunity (including disability and veterans) and affirmative action workplace, fostering an inclusive environment free from discrimination or harassment.

EEO Statement

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Industries: Industrial Machinery Manufacturing and Manufacturing