Global Infrastructure Delivery Lead - Cloud & HAM/SAM

Cognizant Technology Solutions Corporation; Des Moines (IA); On-site; USD 140,000 - 167,000; Full time

Job summary

Cognizant Technology Solutions Corporation is seeking a Service Delivery Lead in Des Moines, IA to oversee end-to-end service delivery for global enterprise infrastructure. The role drives governance, transformation initiatives, and financial management across HAM and SAM functions.

The ideal candidate will guide large teams, partner with senior client stakeholders, and deliver continuous service improvements through automation and modern IT operations practices.

Qualifications

• Experience leading multi-tower infrastructure delivery programs.
• Proven ability to manage P&L, budgets and vendor relationships.
• Strong governance, reporting and executive leadership skills.
• Experience with HAM and SAM programs is a plus.

Responsibilities

• Lead large-scale Infrastructure Managed Services programs for global environments.
• Own service delivery, KPIs, SLAs, XLAs, and contractual commitments.
• Establish executive governance cadence and operational reporting.
• Oversee HAM and SAM lifecycle, procurement, and asset management.

Skills

Program leadership

Delivery leadership

Stakeholder management

Team leadership

Governance

Tools

ServiceNow

Observability platforms

ITSM platforms

Job description

Cognizant Technology Solutions Corporation is seeking a Service Delivery Lead in Des Moines, IA to oversee end-to-end service delivery for global enterprise infrastructure. The role drives governance, transformation initiatives, and financial management across HAM and SAM functions.

The ideal candidate will guide large teams, partner with senior client stakeholders, and deliver continuous service improvements through automation and modern IT operations practices.