Global Infra Delivery Lead — ITSM, Cloud & HAM/SAM

Cognizant; Des Moines (IA); On-site; USD 140,000 - 167,000; Full time

Job summary

Cognizant is seeking a Service Delivery Lead in Des Moines, IA to manage end-to-end service delivery across multiple infrastructure towers. You will own performance metrics, governance, and client relationships while guiding HAM and SAM programs.

The role demands senior leadership, transformation experience, and deep knowledge of IT operations. The ideal candidate will drive continuous improvement, cost optimization, and automation across on-prem and cloud platforms (Azure/AWS/GCP), while

Qualifications

• Experience managing multi-disciplinary teams.
• Experience building high-performance delivery organizations.
• Experience managing Service Delivery Teams, Tower Lead and Operations teams.
• Experience with succession planning, training and talent.

Responsibilities

• Lead large-scale Infrastructure Managed Services programs for global enterprise environments.
• Own service delivery, KPIs, SLAs and contractual commitments.
• Establish governance cadence, steering committees and reporting.
• Oversee HAM and SAM governance and lifecycle management.
• Drive automation and transformation roadmaps across IT operations.

Skills

Multi-tower leadership

Program governance

Global delivery

Cloud platforms

Education

ITIL v4 certification

PMP / PgMP

Bachelor's in CS/IS

Tools

ServiceNow

VMware

Azure

Job description

Cognizant is seeking a Service Delivery Lead in Des Moines, IA to manage end-to-end service delivery across multiple infrastructure towers. You will own performance metrics, governance, and client relationships while guiding HAM and SAM programs.

The role demands senior leadership, transformation experience, and deep knowledge of IT operations. The ideal candidate will drive continuous improvement, cost optimization, and automation across on-prem and cloud platforms (Azure/AWS/GCP), while