Remote IAM Technical Lead - Service Delivery & Automation

Cognizant

San Jose (CA)

Remote

USD 100,000 - 160,000

Full time

5 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus PTO

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is seeking an experienced IAM Technical Lead / Service Delivery Lead to provide technical leadership and service delivery oversight for a large enterprise IAM environment across Saviynt, Entra ID, Entra B2C, and Cisco Duo in the United States. The role manages significant incident handling, automation, and cross-team collaboration with onsite/offshore teams.

Responsibilities include RCA, trend analysis, SLA/KPI performance, and continuous service improvement to support 72K Saviynt

Qualifications

Minimum 10+ years of experience in Identity and Access Management, Cybersecurity, or Information Security.
Strong hands-on and technical leadership experience with Saviynt IGA, including architecture, requirements gathering, solution design, implementation, configuration, testing, deployment, production support, and troubleshooting.
Experience delivering major Saviynt initiatives including upgrades, migrations, onboarding, enhancements, customizations, security remediation, and platform stabilization.
Strong experience with Joiner/Mover/Leaver processes, access requests, approval workflows, birthright access, provisioning/deprovisioning, role-based access, and access reviews/certifications.
Experience integrating Saviynt with Active Directory, Microsoft 365, SAP, Salesforce, Ariba, Hyperion, Informatica, and other enterprise/cloud apps.
Hands-on experience with Saviynt connectors, REST/API integrations, workflows, and custom integrations/connectors.
Strong experience with Microsoft Entra ID, including enterprise app onboarding, SSO, authentication, authorization, registrations, federation, MFA, Conditional Access, and lifecycle management.
Experience with Azure AD B2C and/or Microsoft Entra External ID, including customer/external identity scenarios, app integrations, authentication flows, and production support.
Strong knowledge of federation and modern authentication standards including SAML 2.0, OAuth 2.0, and OpenID Connect (OIDC).
Experience troubleshooting complex SSO, authentication, authorization, federation, token/claim, provisioning, synchronization, and identity lifecycle issues.
Experience with Cisco Duo MFA, including app integrations, MFA policies, user enrollment, authentication troubleshooting, and operational support.
Experience with Astrix Security or equivalent Non-Human Identity solutions is strongly preferred.
Good understanding of non-human identities, including service accounts, application identities, API keys, tokens, secrets, OAuth apps, workloads, and machine identities.
Experience supporting discovery, inventory, lifecycle management, risk identification, governance, and remediation of non-human identities.
Strong experience managing and supporting high-volume enterprise IAM production environments, including L1/L1.5, L2, and L3 support functions.

Responsibilities

Provide technical oversight and escalation support for incidents, service requests, problems, changes, major incidents, security issues, and production escalations.
Perform and lead Root Cause Analysis (RCA) for recurring or major IAM incidents and drive permanent corrective and preventive actions.
Analyze support trends, recurring incidents, ticket volumes, backlog, aging, and service performance to identify opportunities for improvements.
Drive continuous service improvement, including ticket reduction, automation, self-service, shift-left, operational standardization, monitoring improvements, and knowledge management.
Identify repetitive IAM operational activities that can be automated using REST APIs, PowerShell, scripting, workflow automation, or platform-native capabilities.
Develop and maintain runbooks, SOPs, troubleshooting guides, knowledge articles, architecture/design documentation, operational procedures, and support documentation.
Monitor IAM platform health, operational metrics, security risks, incidents, and service performance, and proactively resolve issues impacting service quality.
Responsible for IAM service quality and operational outcomes, including SLA/KPI performance, platform stability, incident reduction, backlog management, automation, and continuous service improvement.
Participate in periodic service, operational, technical, and planning reviews with client and internal stakeholders.
Provide technical leadership, mentoring, and guidance to onsite and offshore IAM engineering and support teams.
Participate in capacity and staffing planning based on project demand, ticket volumes, operational requirements, technology roadmap, and service improvement initiatives.
Ensure projects, enhancements, and operational deliverables are completed within agreed scope, cost, quality, and timelines.
Collaborate with IAM, Cybersecurity, Infrastructure, Cloud, Application, Service Management, and Business teams to resolve issues and deliver IAM capabilities.
Develop and present client documentation, status reports, operational dashboards, service metrics, risks/issues, improvement plans, and performance reports.
Demonstrate strong client-facing communication, stakeholder management, analytical, troubleshooting, and problem-solving capabilities.