Global Incident Response Specialist, 24/7 Security Ops

Amazon; Seattle, Northern (WA, KY); Hybrid; USD 33,000 - 56,000; Full time

Job summary

Amazon Corporate Security is seeking an Incident Response Specialist within the Business Assurance Center to manage security incidents worldwide and coordinate with response stakeholders. You will draft precise incident reports, support crisis management activities, and contribute to improving BAC practices in a 24/7 GSOC environment.

Applicants should demonstrate experience in emergency management, incident handling, and data-driven briefings, with a strong customer-focused mindset.

Qualifications

• Two years of experience related to emergency management, GSOC operations, or other physical security management roles in a high-volume, high-intensity environment.
• Demonstrated experience managing physical security incidents and crises.
• Experience with verbal communication skills with an ability to remain calm, focused, and professional in high-stress situations.
• Experience with writing to include drafting, editing, and publishing written products such as incident reports, messaging products, and security alerts.
• Demonstrated ability to quickly collect and analyze data necessary to brief stakeholders on important, time sensitive security issues.
• Bachelor’s degree/certification in the fields of emergency management, security management, project management, business continuity, or related disciplines.
• Experience with access control and CCTV systems such as C*Cure, Lenel, or Avigilon.
• Experience in emergency preparedness, developing and/or participating in incident response trainings and table top exercises.

Responsibilities

• Directly manage security incidents worldwide, working with response stakeholders and notifying key partner teams.
• Coordinate with internal team members to ensure the effective triage and escalation of security incidents.
• Draft written products and emergency communications with a high level of accuracy and detail.
• Navigate a suite of technical resources to retrieve information and create reports in support of incident and crisis management activities as directed.
• Participate in drills and table-top exercises, recommending improvements to BAC practices.

Skills

Emergency management

GSOC operations

Security incidents

Verbal communication

Written reports

Data analysis

Education

Bachelor’s degree in emergency management or related

Tools

C*Cure

Lenel

Avigilon

Job description

Amazon Corporate Security is seeking an Incident Response Specialist within the Business Assurance Center to manage security incidents worldwide and coordinate with response stakeholders. You will draft precise incident reports, support crisis management activities, and contribute to improving BAC practices in a 24/7 GSOC environment.

Applicants should demonstrate experience in emergency management, incident handling, and data-driven briefings, with a strong customer-focused mindset.