Global Import Operations Leader

Expeditors; Brisbane (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

ESPP

Health Insurance

401(k)

Job summary

Expeditors is seeking an Import Manager to lead branch import operations across Ocean Import, Air Import, and Customs Brokerage. You will oversee strategic direction, align cross-functional teams, and ensure service excellence while driving compliance and profitability.

The role emphasizes leadership, process discipline, and continuous improvement. The position requires deep knowledge of import processes, strong stakeholder management, and a track record of delivering integrated solutions that

Qualifications

• 7+ years in freight forwarding, import operations, customs brokerage, or order management.
• Leadership experience managing teams and cross-functional execution.
• Strong understanding of import operations, compliance, and customer SOPs.
• Excellent communication, escalation management, and stakeholder management.

Responsibilities

• Lead branch import strategy across Ocean Import, Air Import, Customs Brokerage, and Order Management.
• Align product teams to create a single coordinated import organization.
• Manage KPI reviews, exception handling, and billing readiness across import products.

Skills

Leadership

Import operations

Customer service

Analytical skills

Problem-solving

Communication

Stakeholder management

Automation platforms

Tools

Power Automate

Microsoft Copilot

M365

APIs

Job description

Expeditors is seeking an Import Manager to lead branch import operations across Ocean Import, Air Import, and Customs Brokerage. You will oversee strategic direction, align cross-functional teams, and ensure service excellence while driving compliance and profitability.

The role emphasizes leadership, process discipline, and continuous improvement. The position requires deep knowledge of import processes, strong stakeholder management, and a track record of delivering integrated solutions that