Import Strategy & Operations Leader

FreightPath, Inc.; Northern (KY); Hybrid; USD 60,000 - 81,000; Full time

Benefits offered by this job

Paid Vacation

Holidays

Flexible Days

Paid Sick Time

401(k) Retirement Savings Plan with a

Employee Stock Purchase Plan (ESPP)

Health Savings Account (HSA)

Life and Disability Insurance

Paid Parental Leave

Dependent Care FSA

Employee Assistance Program (EAP)

Learning & Development Program

Educational Assistance and Reimburs e

Job summary

Expeditors is seeking an Import Manager to lead the branch import function across Ocean Import, Air Import, Customs Brokerage and Order Management. You will drive integrated strategy, align product teams, and improve quality, visibility, and customer experience.

You will partner with Sales, Account Management, and Product teams to ensure SOPs, service levels, and billing are met while maintaining strict compliance and financial discipline.

Qualifications

• 7+ years of freight forwarding, import operations, customs brokerage, order management, logistics, transportation, customer service, or supply chain experience.
• Leadership experience managing teams, customer requirements, compliance expectations, and cross-functional execution.
• Strong understanding of import operations, customs clearance, customer SOPs, service provider coordination, controls, and financial performance.
• Strong communication, escalation management, customer relationship, problem-solving, organizational, and systems skills.

Responsibilities

• Integrated Import Strategy and Product Leadership: Lead branch import strategy across Ocean Import, Air Import, Customs Brokerage, and Order Management; Align product teams for one coordinated import organization; Identify gaps and implement cross-functional solutions.
• Customer, Sales, and Business Development Partnership: Partner with Sales, CRDM, Account Management, T&I, and Product Managers on onboarding, RFQs, QBRs, lane reviews, service recovery, and business development; Ensure SOPs, service levels, compliance and billing are understood and executable.
• Operational Excellence and Process Discipline: Maintain operating rhythm across import products; ensure smooth freight flow from documentation to delivery; lead root cause analyses for service failures.
• Compliance, Risk, and Control: Maintain compliance across customs clearance, documentation, SOPs, regulatory requirements, and internal controls; manage operational risk with stakeholders.
• Financial Management and Profitability: Manage import financial performance, including revenue growth, profitability margin, billing quality, cost control, and loss prevention.
• People Development and Leadership: Recruit, train, coach, develop, and retain import staff; build leadership depth and foster accountability and collaboration.
• Systems, Reporting, and Analytics: Promote disciplined use of import systems, dashboards, and reporting; ensure timely, accurate data for customers and teams.

Skills

Leadership experience

Strong communication

Customer relationship

Problem solving

Organizational skills

Systems skills

Tools

Power Automate

Microsoft Copilot

M365

APIs

System architecture

AI / LLMs

Job description

Expeditors is seeking an Import Manager to lead the branch import function across Ocean Import, Air Import, Customs Brokerage and Order Management. You will drive integrated strategy, align product teams, and improve quality, visibility, and customer experience.

You will partner with Sales, Account Management, and Product teams to ensure SOPs, service levels, and billing are met while maintaining strict compliance and financial discipline.