Global Import Operations Lead

Jas-Worldwide; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

JAS Forwarding (USA) in Houston is seeking an Import Supervisor to oversee daily air and ocean import operations, ensuring accurate and timely handling of shipments in line with company and customer expectations. You will support the Import Manager, coordinate workflows across Import Specialists and Coordinators, and liaise with vendors, customers, and overseas offices to maintain high service levels.

The role requires 2+ years in import ops, some supervisory experience, and proficiency in

Qualifications

• 2+ years of experience in air and ocean import operations.
• 1–2 years of supervisory or lead experience preferred.
• Cargowise (C1) experience strongly preferred.
• Strong communication and interpersonal skills; time management and organization.
• Proficiency in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Coordinate and monitor the daily workflow of the Ocean and Air Import teams.
• Ensure timely and accurate processing of documentation and system updates.
• Support rate quoting and shipment coordination with overseas offices and agents.
• Assist with vendor coordination and follow up on service issues or escalations.
• Maintain open communication with customers and resolve issues as they arise.
• Support adherence to customer SOPs and compliance requirements.
• Ensure documentation and transactions are completed according to defined procedures.
• Work closely with the Import Manager and internal stakeholders on KPIs, performance metrics, and process improvements.
• Serve as point of contact for escalated issues from team members or customers.

Skills

Communication

Time management

Organizational skills

Multitasking

Customer service

Problem solving

Team leadership

Education

High School diploma or GED

Tools

Cargowise (C1)

Microsoft Office

Job description

JAS Forwarding (USA) in Houston is seeking an Import Supervisor to oversee daily air and ocean import operations, ensuring accurate and timely handling of shipments in line with company and customer expectations. You will support the Import Manager, coordinate workflows across Import Specialists and Coordinators, and liaise with vendors, customers, and overseas offices to maintain high service levels.

The role requires 2+ years in import ops, some supervisory experience, and proficiency in