Global Import Merchandiser & Account Manager

Natco Home Group; West Warwick (RI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off & Paid Holidays

Medical, Dental, and Vision

Health Reimbursement Account (HRA)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employer Paid Life Insurance

401(k) Retirement Plan with Company Mt

Job summary

Natco Home—West Warwick, RI—seeks an Import Merchandise Specialist to manage assigned customer accounts and oversee imported product programs from setup through delivery. You’ll work with customers, suppliers, and internal teams to ensure accurate information, timely orders, and compliant processes.

You’ll support sales reps with portal data, quotes, and documentation, coordinating artwork, packaging, labeling, and sample requests in a fast-paced environment.

Qualifications

• Associate or bachelor’s degree in business, communications, merchandising, marketing, or related field is preferred, or an equivalent combination of education and relevant industry experience
• Prior experience in account management, merchandising, customer service, product coordination, or a similar role preferred
• Experience working with imported products, supplier management, retail accounts, or product management preferred
• Proficiency in Microsoft Office (Excel in particular) is required; SharePoint experience is preferred
• Experience with ERP / item management systems preferred
• Experience working with customer portals is a plus

Responsibilities

• Serve as the primary point of contact for an assigned customer account, building strong relationships and ensuring exceptional service
• Manage product programs from initial setup through delivery, ensuring accuracy, timeliness, and compliance with customer requirements, including supplier purchase order management
• Support customer quoting activities, manage customer portal information, and maintain product data and account documentation, including SKUs, pricing, specifications, and supplier information
• Coordinate with the customer, suppliers, and internal teams on artwork approvals, product revisions, packaging requirements, labeling, and sample requests
• Partner with the Compliance team to ensure all testing, certification, and regulatory requirements are completed prior to shipment
• Review and proofread artwork, packaging, promotional materials, product images, and related documentation for accuracy and customer approval
• Gather, verify, and communicate critical product and order information to support successful execution of customer programs
• Support additional projects and responsibilities as assigned by the Senior Floor Product Manager

Skills

Relationship management

Customer service

Communication

Organizational skills

Problem solving

Independent work

Education

Associate or Bachelor's degree

Tools

Microsoft Excel

SharePoint

ERP systems

Job description

Natco Home—West Warwick, RI—seeks an Import Merchandise Specialist to manage assigned customer accounts and oversee imported product programs from setup through delivery. You’ll work with customers, suppliers, and internal teams to ensure accurate information, timely orders, and compliant processes.

You’ll support sales reps with portal data, quotes, and documentation, coordinating artwork, packaging, labeling, and sample requests in a fast-paced environment.