Global Import Merchandise Specialist & Account Coordinator

Natco; West Warwick (RI); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Paid Time Off & Paid Holidays

Medical, Dental, and Vision

Health Reimbursement Account (HRA)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employer Paid Life Insurance

401(k) Retirement Plan with Company Mа

Job summary

Natco is seeking an Import Merchandise Specialist to join our Floor Coverings Product Management team based out of our West Warwick, RI corporate headquarters. You’ll manage an assigned customer account and oversee imported product programs from setup through delivery, working closely with the customer, suppliers, and internal teams to ensure accurate product information and timely orders.

You’ll support sales reps with maintaining customer portal information and quote-related activities, while

Qualifications

• Associate or bachelor’s degree in business, communications, merchandising, marketing, or related field preferred.
• Equivalent combination of education and relevant industry experience considered.

Responsibilities

• Serve as the primary point of contact for an assigned customer account, building strong relationships and ensuring exceptional service
• Manage product programs from initial setup through delivery, ensuring accuracy, timeliness, and compliance with customer requirements, including supplier purchase order management
• Support customer quoting activities, manage customer portal information, and maintain product data and account documentation, including SKUs, pricing, specifications, and supplier information
• Coordinate with the customer, suppliers, and internal teams on artwork approvals, product revisions, packaging requirements, labeling, and sample requests
• Partner with the Compliance team to ensure all testing, certification, and regulatory requirements are completed prior to shipment
• Review and proofread artwork, packaging, promotional materials, product images, and related documentation for accuracy and customer approval
• Gather, verify, and communicate critical product and order information to support successful execution of customer programs
• Support additional projects and responsibilities as assigned by the Senior Floor Product Manager

Skills

Relationship building

Communication

Organization

Data accuracy

Analytical thinking

Independent work

Initiative

Education

Associate or bachelor’s degree

Tools

Excel

SharePoint

ERP systems

Job description

Natco is seeking an Import Merchandise Specialist to join our Floor Coverings Product Management team based out of our West Warwick, RI corporate headquarters. You’ll manage an assigned customer account and oversee imported product programs from setup through delivery, working closely with the customer, suppliers, and internal teams to ensure accurate product information and timely orders.

You’ll support sales reps with maintaining customer portal information and quote-related activities, while