Floor Coverings Import Merchandiser - Accounts

Natco Products; West Warwick (RI); On-site; USD 50,000 - 58,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental, and Vision

Health Reimbursement Account

Health Savings Account

Flexible Spending Account

Employer Paid Life Insurance

401(k) Retirement Plan with Company M"

Employer Paid Life Insurance

Job summary

Natco Home, based in West Warwick, RI, is seeking an Import Merchandise Specialist to manage assigned customer accounts and import product programs from setup through delivery. You will collaborate with customers, suppliers, and internal teams to ensure accurate information, timely orders, and regulatory compliance.

The role emphasizes relationship management, project coordination, and multitasking in a fast-paced environment.

Qualifications

• Associate or bachelor’s degree in business, communications, merchandising, marketing, or related field preferred.
• Prior experience in account management, merchandising, customer service, product coordination, or similar role preferred.
• Experience with imported products, supplier management, retail accounts, or product management preferred.
• Proficiency in Microsoft Office (Excel in particular) required; SharePoint experience preferred.
• Experience with ERP / item management systems preferred.
• Experience working with customer portals is a plus.

Responsibilities

• Serve as the primary point of contact for an assigned customer account, building strong relationships and ensuring exceptional service.
• Manage product programs from initial setup through delivery, ensuring accuracy, timeliness, and compliance with customer requirements, including supplier purchase order management.
• Support customer quoting activities, manage customer portal information, and maintain product data and account documentation, including SKUs, pricing, specifications, and supplier information.
• Coordinate with the customer, suppliers, and internal teams on artwork approvals, product revisions, packaging requirements, labeling, and sample requests.
• Partner with the Compliance team to ensure all testing, certification, and regulatory requirements are completed prior to shipment.
• Review and proofread artwork, packaging, promotional materials, product images, and related documentation for accuracy and customer approval.
• Gather, verify, and communicate critical product and order information to support successful execution of customer programs.
• Support additional projects and responsibilities as assigned by the Senior Floor Product Manager.

Skills

Relationship management

Project coordination

Customer service

Attention to detail

Education

Associate or Bachelor’s degree in business, communications, merchandising, marketing, or related field

Tools

Microsoft Office

SharePoint

ERP / item management systems

Customer portals

Job description

Natco Home, based in West Warwick, RI, is seeking an Import Merchandise Specialist to manage assigned customer accounts and import product programs from setup through delivery. You will collaborate with customers, suppliers, and internal teams to ensure accurate information, timely orders, and regulatory compliance.

The role emphasizes relationship management, project coordination, and multitasking in a fast-paced environment.