Import Merchandise Specialist

Natco Home Group; West Warwick (RI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off & Paid Holidays

Medical, Dental, and Vision

Health Reimbursement Account (HRA)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employer Paid Life Insurance

401(k) Retirement Plan with Company Mt

Job summary

Natco Home—West Warwick, RI—seeks an Import Merchandise Specialist to manage assigned customer accounts and oversee imported product programs from setup through delivery. You’ll work with customers, suppliers, and internal teams to ensure accurate information, timely orders, and compliant processes.

You’ll support sales reps with portal data, quotes, and documentation, coordinating artwork, packaging, labeling, and sample requests in a fast-paced environment.

Qualifications

• Associate or bachelor’s degree in business, communications, merchandising, marketing, or related field is preferred, or an equivalent combination of education and relevant industry experience
• Prior experience in account management, merchandising, customer service, product coordination, or a similar role preferred
• Experience working with imported products, supplier management, retail accounts, or product management preferred
• Proficiency in Microsoft Office (Excel in particular) is required; SharePoint experience is preferred
• Experience with ERP / item management systems preferred
• Experience working with customer portals is a plus

Responsibilities

• Serve as the primary point of contact for an assigned customer account, building strong relationships and ensuring exceptional service
• Manage product programs from initial setup through delivery, ensuring accuracy, timeliness, and compliance with customer requirements, including supplier purchase order management
• Support customer quoting activities, manage customer portal information, and maintain product data and account documentation, including SKUs, pricing, specifications, and supplier information
• Coordinate with the customer, suppliers, and internal teams on artwork approvals, product revisions, packaging requirements, labeling, and sample requests
• Partner with the Compliance team to ensure all testing, certification, and regulatory requirements are completed prior to shipment
• Review and proofread artwork, packaging, promotional materials, product images, and related documentation for accuracy and customer approval
• Gather, verify, and communicate critical product and order information to support successful execution of customer programs
• Support additional projects and responsibilities as assigned by the Senior Floor Product Manager

Skills

Relationship management

Customer service

Communication

Organizational skills

Problem solving

Independent work

Education

Associate or Bachelor's degree

Tools

Microsoft Excel

SharePoint

ERP systems

Job description

Join our team and be a part of the Natco family.

As a fourth-generation family-run business, Natco Home is one of the largest and most respected privately owned home furnishings companies in North America.

At Natco, surpassing our customers’ expectations in quality, service, and value is over a 100-year tradition. A commitment to innovation is woven into our future.

An inspired career path awaits.

Come see for yourself, there is no place like Natco Home.

What we need:

Natco is seeking an Import Merchandise Specialist to join our Floor Coverings Product Management team based out of our West Warwick, RI corporate headquarters. In this role, you will manage an assigned customer account and oversee imported product programs from setup through delivery. Working closely with the customer, suppliers, and internal teams, you'll ensure accurate product information, timely order execution, compliance with requirements, and exceptional customer service. You’ll support the sales reps with maintaining customer portal information and quote-related activities. This role is ideal for someone who enjoys relationship management, project coordination, and keeping multiple moving pieces on track in a fast-paced environment.

What you’ll do:

• Serve as the primary point of contact for an assigned customer account, building strong relationships and ensuring exceptional service
• Manage product programs from initial setup through delivery, ensuring accuracy, timeliness, and compliance with customer requirements, including supplier purchase order management
• Support customer quoting activities, manage customer portal information, and maintain product data and account documentation, including SKUs, pricing, specifications, and supplier information
• Coordinate with the customer, suppliers, and internal teams on artwork approvals, product revisions, packaging requirements, labeling, and sample requests
• Partner with the Compliance team to ensure all testing, certification, and regulatory requirements are completed prior to shipment
• Review and proofread artwork, packaging, promotional materials, product images, and related documentation for accuracy and customer approval
• Gather, verify, and communicate critical product and order information to support successful execution of customer programs
• Support additional projects and responsibilities as assigned by the Senior Floor Product Manager

What you’ll have:

• Associate or bachelor’s degree in business, communications, merchandising, marketing, or related field is preferred, or an equivalent combination of education and relevant industry experience
• Prior experience in account management, merchandising, customer service, product coordination, or a similar role preferred
• Experience working with imported products, supplier management, retail accounts, or product management preferred
• Proficiency in Microsoft Office (Excel in particular) is required; SharePoint experience is preferred
• Experience with ERP / item management systems preferred
• Experience working with customer portals is a plus

What you’re good at:

• Building strong relationships and delivering exceptional customer service
• Communicating effectively with customers, suppliers, and cross-functional teams
• Staying organized and managing multiple priorities in a fast-paced environment
• Maintaining accurate product, customer, and purchase order information with strong attention to detail
• Analyzing information, solving problems, and making sound decisions
• Working well independently while collaborating with other teams
• Taking initiative, anticipating needs, and following projects through to completion

Natco is pleased to offer comprehensive employee benefits.

Our Benefits Package Features:

• Paid Time Off & Paid Holidays
• Medical, Dental, and Vision
• Health Reimbursement Account (HRA)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Employer Paid Life Insurance
• 401(k) Retirement Plan with Company Match

Natco Home, a fourth-generation family-owned business, proudly carries a legacy as one of the most respectedand trusted names in the home furnishings industry. Established in 1917 in Rhode Island, Natco is one of the largest privately owned home furnishings companies in North America, with a robust distribution network spanning across the continent. Serving as a comprehensive home fashion resource, the Natco Home Group's exceptional product line-up of rugs, vinyl flooring, curtains, window treatments, and home décor products are available through major mass merchandisers, home centers, department stores, and clubs, not only in the United States, Canada, and Mexico but also in various other regions around the world. With a rich history in consumer goods manufacturing and a strong commitment to eco-friendly materials, Natco continues to adapt its product offerings to remain aligned with ever-evolving customer demands and market trends. Committed to innovation, Natco continues to venture into new product lines, solidifying its position as a leader in the industry.

Natco is an Equal Opportunity Employer committed to an inclusive workplace.