Global Import Coordinator & Shipping Specialist

OIA Global; Village of Valley Stream (NY); On-site; USD 38,000 - 43,000; Full time

Job summary

OIA Global is seeking an Import Coordinator to review and process import transactions for multiple accounts, handling ocean and air imports, quotes, documentation, tracking, and invoicing. You will ensure compliance with government import regulations while delivering exceptional customer service from our Valley Stream, NY location.

Responsibilities include managing high-volume import transactions, coordinating with carriers, and maintaining accurate shipment data.

Qualifications

• Minimum 1 year of freight forwarding or logistics experience.
• Familiarity with CargoWise Enterprise is a plus.
• Proficient in MS Office Suite, especially Excel and Outlook.

Responsibilities

• Foster client relationships by delivering exceptional and timely customer service.
• Manage high-volume air and ocean import transactions, including shipment quotes, booking, documentation, and billing.
• Track shipments, address delays or issues, and enter milestone data as needed.
• Invoice customers per rate cards or approved quotes, ensuring KPIs and accuracy.
• Issue and process profit share per company policies and guidelines.
• Meet all operational KPIs including billing performance and milestone management.
• Prepare and review import documentation such as bills of lading, invoices, and customs declarations.
• Ensure compliance with local and international import regulations and customs requirements.
• Serve as primary contact for clients with shipment updates and inquiries.
• Collaborate with carriers to negotiate rates and optimize service delivery.
• Monitor carrier performance and address service-related issues.
• Process shipment data in the company system and submit information to government agencies.
• Obtain necessary approvals and sign proof of delivery from customers.
• Audit, pay, and record freight, duty, and other bills within 48 hours of receipt.
• Engage with Quality Management System to ensure compliance with standards like AEO and ISO.

Skills

Excel

Communication

Attention to detail

Troubleshooting

Tools

CargoWise Enterprise

Job description

OIA Global is seeking an Import Coordinator to review and process import transactions for multiple accounts, handling ocean and air imports, quotes, documentation, tracking, and invoicing. You will ensure compliance with government import regulations while delivering exceptional customer service from our Valley Stream, NY location.

Responsibilities include managing high-volume import transactions, coordinating with carriers, and maintaining accurate shipment data.