Global Hyperscale Account Manager

Iron Mountain; Virginia (MN); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote work

Travel opportunities

Career growth

Comprehensive benefits

Job summary

Iron Mountain is seeking a Global Hyperscale Account Manager to cultivate trusted, long-term relationships with our largest hyperscale clients and bridge customer requirements with operational delivery. You will lead project implementations, drive issue resolution, and provide proactive account growth across data center services in a remote-capable role.

The ideal candidate brings 5+ years in account/project management, strong data center knowledge, and excellent communication abilities to

Qualifications

• 5+ years of experience in account management, project management, customer support, or data center/IT service delivery.
• Strong knowledge of data center infrastructure, including power, cooling, networking, cloud services, or colocation environments.
• Proven ability in leading multi-phase project implementations, managing client escalations, and negotiating commercial agreements.
• Bachelor's degree preferred.

Responsibilities

• Client Relationship & Renewal Management: Build long-term trust with key decision-makers, manage contract renewals, and lead commercial negotiations around pricing and terms in CRM systems.
• Project Implementation & Oversight: Oversee the delivery of data center products and services, managing project scopes, schedules, risk evaluations, and cross-functional resource alignment.
• Issue Resolution & Advocacy: Serve as the primary customer focal point, triaging and resolving complex service or billing escalations with urgency using platforms like ServiceNow.
• Performance Reporting & Governance: Deliver detailed customer reporting packages, support client audit participation, and maintain clear, frequent bi-directional communication with executive stakeholders.

Skills

Account management

Project management

Customer support

Data center infra

Negotiation

Communication

Education

Bachelor's degree

Tools

ServiceNow

Job description

Iron Mountain is seeking a dedicated Global Hyperscale Account Manager to join our Iron Mountain Data Centers team.

In this role, you will play a vital part in cultivating trusted, long-term relationships with our largest hyperscale clients while bridging the gap between customer requirements and operational delivery. Here, your project management expertise and data center insight will ensure seamless service implementations, rapid issue resolution, and proactive account growth. You will have the opportunity to serve as the primary advocate for key industry partners, shaping how we deliver mission-critical infrastructure at scale.

What You’ll Do

In this role, you will:

• Client Relationship & Renewal Management : Build long-term trust with key decision-makers, manage contract renewals, and lead commercial negotiations around pricing and terms in CRM systems.
• Project Implementation & Oversight : Oversee the delivery of data center products and services, managing project scopes, schedules, risk evaluations, and cross-functional resource alignment.
• Issue Resolution & Advocacy : Serve as the primary customer focal point, triaging and resolving complex service or billing escalations with urgency using platforms like ServiceNow.
• Performance Reporting & Governance : Deliver detailed customer reporting packages, support client audit participation, and maintain clear, frequent bi-directional communication with executive stakeholders.

What You’ll Bring

The ideal candidate will have:

• 5+ years of experience in account management, project management, customer support, or data center/IT service delivery.
• Strong knowledge of data center infrastructure, including power, cooling, networking, cloud services, or colocation environments.
• Proven ability in leading multi-phase project implementations, managing client escalations, and negotiating commercial agreements.
• Bachelor's degree preferred.
• Excellent communication, workload prioritization, and cross-functional collaboration skills.

What We Offer

• Location: Remote
• Travel: 10–15% for customer meetings
• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.