Senior People Operations Coordinator

EdCast; Mountain View (CA); On-site; USD 100,000 - 150,000; Full time

Job summary

EdCast in Mountain View, CA is seeking a skilled HR Operations and Compliance professional to lead audits, improve processes, and manage HR service delivery platforms. You will coordinate global background checks, vendor management, and RFPs, while ensuring regulatory adherence and data integrity across HR systems.

Strong Excel, analytics, and cross-functional collaboration required. This role supports adherence to HR policies, internal controls, and regional requirements and drives continuous

Qualifications

• Bachelor’s degree or equivalent experience.
• 4+ years of experience in HR operations or related role.
• Experience coordinating HR programs and operational activities, including audits, compliance reviews, controls, background checks, vendor management, RFPs, or procurement processes.
• Demonstrated ability to design, document, and improve HR processes, workflows, SOPs, knowledge content, and training materials.
• Strong analytical and problem-solving skills, with experience in data reviews, reconciliations, reporting, audits, or quality-control checks.
• Advanced Excel skills, including pivot tables, formulas, data analysis, and reporting; experience with dashboards or macros is a plus.
• Practical experience with an HR service delivery or workflow platform, such as ServiceNow HR Service Delivery or Salesforce, including case management, workflow automation, knowledge base processes, and reporting, is highly valued.
• Strong organization, attention to detail, communication, and cross-functional collaboration skills, with the ability to independently manage multiple priorities and deadlines.
• Ability to handle sensitive HR information with discretion and work effectively in a global environment while balancing global standards with regional requirements.
• Interest in using automation, AI, and technology-enabled solutions to improve HR operations and adapt to evolving business needs.

Responsibilities

• Coordinate internal HR audits, including evidence collection, stakeholder follow-up, and remediation tracking.
• Review HR processes, records, and system data to identify compliance gaps, inconsistencies, and operational risks.
• Support adherence to HR policies, internal controls, regulatory requirements, and regional requirements.
• Maintain audit-ready procedures, controls, and supporting documentation.
• Coordinate improvements to HR operational processes to increase efficiency, accuracy, compliance, and scalability.
• Map and document workflows using Lucidchart or equivalent tools, translating policies and requirements into procedures, SOPs, and controls.
• Identify process gaps and bottlenecks and partner with stakeholders to implement sustainable solutions.
• Maintain process ownership and documentation standards.
• Coordinate global background check processes, vendor management, and HR-related RFPs with stakeholders.
• Manage HR service delivery systems and improve case management, workflows, and reporting.
• Develop and maintain HR knowledge content, SOPs, and training materials.
• Coordinate HR operational projects and implementations, tracking timelines, deliverables, dependencies, action items, and stakeholder input.
• Support adoption of new programs, processes, vendors, systems, and regulatory requirements through communications and training.

Skills

Advanced Excel

Pivot tables

Data analysis

Reporting

Audits / Compliance

HRIS

Process improvement

Cross-functional collaboration

Attention to detail

Global experience

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

Salesforce

Job description

Key Responsibilities

HR Operations, Audits Compliance

Coordinate internal HR audits, including evidence collection, stakeholder follow-up, and remediation tracking. Review HR processes, records, and system data to identify compliance gaps, inconsistencies, and operational risks. Support adherence to HR policies, internal controls, regulatory requirements, and regional requirements. Maintain audit-ready procedures, controls, and supporting documentation.

Process Improvement Operational Governance

Coordinate improvements to HR operational processes to increase efficiency, accuracy, compliance, and scalability. Map and document workflows using Lucidchart or equivalent tools, translating policies and requirements into practical procedures, SOPs, and controls. Identify process gaps and bottlenecks and partner with stakeholders to implement sustainable solutions. Maintain process ownership and documentation standards.

Background Checks, RFPs Vendor Management

Coordinate global background check processes, including vendor issue resolution, turnaround times, outstanding requirements, and compliance documentation. Coordinate HR-related RFPs with Procurement, Legal, Finance, and HR, managing requirements, timelines, stakeholder input, documentation, and vendor communications. Support ongoing vendor management through performance tracking, service reviews, and issue resolution. Identify and coordinate improvements to vendor processes and service quality.

HR Service Delivery Systems

Manage and resolve HR tickets in service delivery and workflow platforms, such as ServiceNow HR Service Delivery, Salesforce, or similar systems, ensuring timely and accurate responses and appropriate escalation when needed. Help optimize HR case management, approval workflows, knowledge base processes, reporting, and automation in partnership with People Technology and other stakeholders. Ensure data integrity within HR systems through regular audits, reviews, and issue follow-up. Drive continuous improvement of HR workflows and system-enabled processes to strengthen the employee service experience.

Knowledge Management HR Enablement

Develop and maintain accurate, actionable HR knowledge content, SOPs, process guides, checklists, and training materials. Partner with HR teams to communicate process updates and provide guidance on workflows, documentation, and system use. Review and update operational materials as policies, processes, systems, and requirements change.

Project Change Management

Coordinate HR operational projects and implementations, tracking timelines, deliverables, dependencies, action items, and stakeholder input. Support adoption of new programs, processes, vendors, systems, and regulatory requirements through communications, documentation, training, and stakeholder coordination.

Required Qualifications

Bachelor’s degree or equivalent experience. 4+ years of experience in HR operations, shared services, HR compliance, HR program management, HRIS, or a related operational role. Experience coordinating HR programs and operational activities, including audits, compliance reviews, controls, background checks, vendor management, RFPs, or procurement processes. Demonstrated ability to design, document, and improve HR processes, workflows, SOPs, knowledge content, and training materials. Strong analytical and problem-solving skills, with experience in data reviews, reconciliations, reporting, audits, or quality-control checks. Advanced Excel skills, including pivot tables, formulas, data analysis, and reporting; experience with dashboards or macros is a plus. Practical experience with an HR service delivery or workflow platform, such as ServiceNow HR Service Delivery or Salesforce, including case management, workflow automation, knowledge base processes, and reporting, is highly valued. Strong organization, attention to detail, communication, and cross-functional collaboration skills, with the ability to independently manage multiple priorities and deadlines. Ability to handle sensitive HR information with discretion and work effectively in a global environment while balancing global standards with regional requirements. Interest in using automation, AI, and technology-enabled solutions to improve HR operations and adapt to evolving business needs.