Global HR Tech Operations Leader

The Estée Lauder Companies; New York (NY); On-site; USD 119,000 - 197,000; Full time

Job summary

Estée Lauder Companies is seeking a Senior Lead, HR Application Maintenance to ensure the stable, secure operation of the global HR technology portfolio including Oracle EBS HR, SAP SuccessFactors, and ServiceNow HRSD. You will lead day-to-day support, major incident response, and release and change execution while coordinating vendor and internal teams to meet business priorities.

The role requires a strong customer-service mindset, ITIL expertise, and the ability to translate HR needs into

Qualifications

• Progressive experience leading production support and application maintenance for global HR technology.
• Bachelor's degree or equivalent with 7+ years of experience expected.
• Strong knowledge of Oracle EBS HR, SAP SuccessFactors Talent Acquisition, and ServiceNow HRSD.

Responsibilities

• Own health, availability, and performance of HR platforms and integrations.
• Lead incident response and problem management with effective change control.
• Coordinate vendor-managed services and internal teams to meet SLAs.
• Protect HR data with security and privacy controls.

Skills

ITIL

Vendor management

HR technology

Leadership

Production support

Education

Bachelor's degree or equivalent

Tools

Oracle EBS HR

SAP SuccessFactors

ServiceNow HRSD

APIs / Middleware

Job description

Estée Lauder Companies is seeking a Senior Lead, HR Application Maintenance to ensure the stable, secure operation of the global HR technology portfolio including Oracle EBS HR, SAP SuccessFactors, and ServiceNow HRSD. You will lead day-to-day support, major incident response, and release and change execution while coordinating vendor and internal teams to meet business priorities.

The role requires a strong customer-service mindset, ITIL expertise, and the ability to translate HR needs into