Payroll Operations Lead - Outsourced Services

The Estée Lauder Companies; Melville (NY); On-site; USD 66,000 - 96,000; Full time

Benefits offered by this job

Health insurance coverage (medical, 0)

Wellness and family support programs

Life and disability insurance

Retirement savings plans

Paid leave programs

Education-related programs

Paid holidays and vacation time

many others

Job summary

The Estée Lauder Companies is a leading global beauty company seeking a Payroll Services Supervisor to oversee outsourced pre-payroll activities performed by Accenture Managed Services. You will partner with Payroll, HRIS, IT, and vendor leadership to ensure timely and accurate payroll processing and adherence to desktop procedures.

Responsibilities include monitoring SLAs and KPIs, managing escalations, and driving continuous improvement in governance, process controls, and service delivery for

Qualifications

• Experience in Payroll Operations, HR Shared Services, HR Operations, or BPO environments.
• Experience overseeing outsourced service delivery and vendor-managed operations.
• Experience monitoring service levels, operational metrics, and quality standards.
• Experience managing escalations and coordinating issue resolution across multiple stakeholder groups.
• Experience working within structured operational environments with defined procedures and controls.

Responsibilities

• Oversee day-to-day delivery of outsourced pre-payroll services performed by Accenture Managed Services.
• Monitor adherence to SLAs, KPIs, and quality standards.
• Review service performance, workload, backlog, and operational effectiveness.
• Escalate service delivery risks and performance concerns as appropriate.
• Serve as primary escalation point for complex operational issues.

Skills

Vendor management

Stakeholder management

Analytical thinking

Problem solving

Communication

Organizational skills

Prioritization

Continuous improvement

Tools

Oracle E-Business Suite

ADP GlobalView

ServiceNow

UKG Pro

BlueYonder

Job description

The Estée Lauder Companies is a leading global beauty company seeking a Payroll Services Supervisor to oversee outsourced pre-payroll activities performed by Accenture Managed Services. You will partner with Payroll, HRIS, IT, and vendor leadership to ensure timely and accurate payroll processing and adherence to desktop procedures.

Responsibilities include monitoring SLAs and KPIs, managing escalations, and driving continuous improvement in governance, process controls, and service delivery for