Global HR Support Specialist I (Ticketing & Docs)

Sabre; Southlake (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonuses

Flexible work

Healthcare coverage

PTO / Holidays

Retirement planning

Job summary

Sabre in Southlake, TX is seeking a Team Member Support Specialist I to monitor the ticketing queue, route inquiries, and support core HR administration tasks. You will help with employee documentation, gather feedback to improve workflows, and explore generative AI tools to streamline routine tasks.

The role requires university education or equivalent experience, 2-4 years in HR or customer support, experience with ticketing systems and CRM tools, and strong problem-solving and communication

Qualifications

• University education or equivalent work experience.
• 2-4 years of related HR or customer support experience (or an advanced degree without experience).
• Experience utilizing ticketing management systems and CRM tools to support users.
• Proven problem-solving, multi-tasking, self-management, and business/HR communication skills.
• Proficiency in Microsoft Office / Google Workspace and general computer literacy.

Responsibilities

• Monitor the ticketing management system, assess team member needs, and route inquiries or cases to appropriate COE and internal teams.
• Provide administration support across HR documentation, including verification of employment, salary verifications, certificates, visa, immigration, and employment authorization records.
• Execute defined Team Member Services procedures and audits to ensure compliance, proper record retention, and high operational accuracy.
• Collaborate with subject matter experts, leadership, and external teams to gather feedback and share ideas that improve processes.
• Practical experience using generative AI tools, automation, or modern HR systems to accelerate routine documentation, technical writing, and workflow management.

Skills

Ticketing systems

CRM tools

Problem solving

Multi-tasking

Business/HR communication

MS Office / Google Workspace

Education

University education or equivalent work experience

Tools

Workday HR software

Job description

Sabre in Southlake, TX is seeking a Team Member Support Specialist I to monitor the ticketing queue, route inquiries, and support core HR administration tasks. You will help with employee documentation, gather feedback to improve workflows, and explore generative AI tools to streamline routine tasks.

The role requires university education or equivalent experience, 2-4 years in HR or customer support, experience with ticketing systems and CRM tools, and strong problem-solving and communication