Global HR Escalations Lead — Complex Client Retention

Rippling; Town of Poland (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Rippling seeks a Senior HR Advisor to handle complex EOR escalations within the United States and globally. The role demands at least 8 years of HR operational experience and involves managing escalations with multiple stakeholders across various time zones.

The ideal candidate will have excellent project management skills and the ability to influence senior stakeholders. Rippling promotes a diverse workforce and offers reasonable accommodations for candidates with disabilities.

Qualifications

• 8+ years of experience in global HR operations or EOR services.
• Strong knowledge of compliance considerations and operational HR processes.
• Proven ability to influence senior stakeholders without direct authority.

Responsibilities

• Lead management of complex client escalations across multiple countries.
• Navigate complex employee relations issues ensuring legal compliance.
• Serve as primary client-facing lead during escalations.

Skills

Client escalation management

Cross-functional program leadership

International employment frameworks

Project-management capabilities

Excellent communication skills

Job description

Rippling seeks a Senior HR Advisor to handle complex EOR escalations within the United States and globally. The role demands at least 8 years of HR operational experience and involves managing escalations with multiple stakeholders across various time zones.

The ideal candidate will have excellent project management skills and the ability to influence senior stakeholders. Rippling promotes a diverse workforce and offers reasonable accommodations for candidates with disabilities.