Global Health Program Assistant

Brigham and Women's Hospital; Somerville (MA); Hybrid; USD 27,000 - 39,000; Part time

Job summary

The Brigham and Women's Hospital is seeking a Project Assistant to provide customer service and communications support for the Better Evidence program. Working with frontline healthcare practitioners, you will respond to inquiries, review eligibility, and help campaigns run smoothly.

You will learn about global health program operations, collaborate with teams, and support various duties as needed. This role offers hybrid work in Somerville, MA with a 20-hour work week and competitive benefits.

Qualifications

• High School Diploma or Equivalent required; Associate's Degree related field preferred.
• 0-1 year project support or administrative experience required.
• Knowledge of basic business administration and project management practices.
• Exceptional verbal, written, and presentation skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to meet tight deadlines.
• Knowledge of file management and administrative procedures.

Responsibilities

• Respond to inquiries about the program and provide customer service to users presenting questions, feedback, or the need for troubleshooting assistance
• Assist with communication campaigns, including contacting users with updates and program messaging
• Demonstrate sound judgment and decision‑making skills related to all applications, inquiries, and customer support‑related communications
• Represent Better Evidence professionally with staff, guests, donors, callers, and external visitors
• Perform other related duties and responsibilities as requested; provide cross coverage as needed

Skills

Customer service

Communication

Administrative support

Microsoft Office

Education

High School Diploma or Equivalent

Associate's Degree Related Field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Brigham and Women's Hospital is seeking a Project Assistant to provide customer service and communications support for the Better Evidence program. Working with frontline healthcare practitioners, you will respond to inquiries, review eligibility, and help campaigns run smoothly.

You will learn about global health program operations, collaborate with teams, and support various duties as needed. This role offers hybrid work in Somerville, MA with a 20-hour work week and competitive benefits.