Global Head of Support & Customer Success

Plaid Inc; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

A leading fintech company is seeking a Head of Support to own the global support strategy and outcomes across customer and consumer support. In this highly visible role, you will lead a distributed team, unify support motions, and influence product quality while shaping end-to-end customer experiences. This position is critical for enhancing Plaid's brand in the market, making it essential for candidates to have strong leadership skills and a background in customer support.

Qualifications

• Proven experience in leading customer support teams.
• Ability to manage a multimillion-dollar support business.
• Familiarity with fintech industry standards.

Responsibilities

• Own global support strategy and outcomes.
• Unite customer and consumer support motions.
• Evolve Customer Success Package business.

Skills

Team leadership

Strategic planning

Customer support knowledge

Communication skills

Job description

A leading fintech company is seeking a Head of Support to own the global support strategy and outcomes across customer and consumer support. In this highly visible role, you will lead a distributed team, unify support motions, and influence product quality while shaping end-to-end customer experiences. This position is critical for enhancing Plaid's brand in the market, making it essential for candidates to have strong leadership skills and a background in customer support.