Global Head of IT Infrastructure & Employee Services

Zoom; San Jose (CA); Hybrid; USD 195,000 - 426,000; Full time

Job summary

Zoom is seeking a senior IT leader to oversee global infrastructure and end-user services, including IAM, Endpoint, UC, and security governance. You will drive strategy, reliability, and 24/7 global support, partnering with Product Engineering to align tech with business goals.

The role requires 15+ years in IT infrastructure, 5+ years in senior management at VP or Senior Director level, and experience leading large teams across multiple locations.

Qualifications

• 15+ years in IT Infrastructure Technology and Operations.

Responsibilities

• Oversee global IT services, including IAM, EndPoint, UC, and cross-functional lab support.
• Drive Infrastructure as Code and AI-enabled automation to boost efficiency.
• Plan and execute strategic investments to reduce technical debt.
• Collaborate with product teams to address feature gaps and product issues.
• Design scalable, 24/7 global IT infrastructure with strong security governance.
• Mature IT as Customer Zero for products and gather end-user insights.

Skills

Leadership

IT strategy

SRE

AI/ML in IT

Vendor management

Education

Computer Science / Engineering / MIS degree

Tools

Okta

SailPoint

Workspace ONE

Jamf

InTune

VDI

Qualys

Tenable

AWS

GCP

ServiceNow

Jira

PagerDuty

CrowdStrike

Digital Guardian

Job description

Zoom is seeking a senior IT leader to oversee global infrastructure and end-user services, including IAM, Endpoint, UC, and security governance. You will drive strategy, reliability, and 24/7 global support, partnering with Product Engineering to align tech with business goals.

The role requires 15+ years in IT infrastructure, 5+ years in senior management at VP or Senior Director level, and experience leading large teams across multiple locations.