Global Head of Customer Success & Support
Ripple
14 days+
Application generator
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Get past ATS filters
Benefits offered by this job
Job summary
Ripple is seeking a Head of Customer Success to lead post-implementation experiences for enterprise customers in Chicago, Illinois. This strategic role entails ensuring high customer retention through effective management and fostering long-term client relationships. The candidate should possess 10+ years of leadership experience in B2B SaaS, focusing on revenue retention strategies and customer advocacy. Ripple offers competitive salaries and an inclusive work environment, emphasizing professional development and comprehensive benefits.
Qualifications
- 10+ years of experience in B2B enterprise SaaS leadership roles.
- Demonstrated track record of strong Gross Revenue Retention metrics.
- Proven experience managing complex relationships with enterprise customers.
Responsibilities
- Own the full post-implementation customer experience for enterprise clients.
- Lead the operational rigor for gross revenue retention strategies.
- Build structured Customer Success programs to enhance customer adoption.
Skills
Customer facing leadership
Strategic revenue management
Customer education development
AI-driven tools management
Relationship building
Cross-functional partnership
Education
Bachelor's degree in relevant field
Tools
Salesforce
Customer health platforms
Job description
Ripple is seeking a Head of Customer Success to lead post-implementation experiences for enterprise customers in Chicago, Illinois. This strategic role entails ensuring high customer retention through effective management and fostering long-term client relationships. The candidate should possess 10+ years of leadership experience in B2B SaaS, focusing on revenue retention strategies and customer advocacy. Ripple offers competitive salaries and an inclusive work environment, emphasizing professional development and comprehensive benefits.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
