Client Support Manager — SaaS & Treasury Solutions

P2P; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and equity

Generous vacation policy

Wellness reimbursement

Catered lunches

Job summary

Ripple is seeking a Manager, Client Support in Chicago to lead a dynamic team focused on providing innovative treasury and risk management solutions. Applicants should have at least 5 years of support experience, including 2 years in a leadership role, with a passion for team development and client satisfaction. Responsibilities include managing client interactions, improving team processes, and utilizing data for continuous improvement. Competitive salary and benefits offered.

Qualifications

• 5+ years of hands-on support experience with proven track record.
• 2+ years in a leadership role with a focus on team development.
• Experience with SaaS support tools and innovative solutions.
• Strong communication and ability to manage multiple priorities.
• Understanding of financial theory and treasury management is a bonus.

Responsibilities

• Lead and develop a team of Client Support Analysts.
• Improve onboarding and training programs for new analysts.
• Own the Client Support queue lifecycle and ensure timely resolutions.
• Manage escalations and coordinate internal resources effectively.

Skills

Team leadership

Client-first thinking

Technical support expertise

Communication skills

Data analysis

Tools

RSA/Symantec

SQL

Job description

Ripple is seeking a Manager, Client Support in Chicago to lead a dynamic team focused on providing innovative treasury and risk management solutions. Applicants should have at least 5 years of support experience, including 2 years in a leadership role, with a passion for team development and client satisfaction. Responsibilities include managing client interactions, improving team processes, and utilizing data for continuous improvement. Competitive salary and benefits offered.