Global Head of Customer Success & Growth

Swooped; United States; Hybrid; USD 210,000 - 250,000; Full time

Benefits offered by this job

Bonus potential

Equity

Comprehensive benefits

Job summary

Simpplr is seeking a seasoned Global Customer Success leader to own strategy and execution of the CS function. You will lead a high-performing global team driving product adoption, retention, and expansion across our customer base, mentoring team members and serving as an escalation point for senior customer executives.

In this senior role, you will partner with the SVP of Customer Experience and work across Sales, Product, and Support to deliver outcomes in a fast-growing SaaS environment.

Qualifications

• 10+ years in customer success, account management or post-sales with at least 5 years in a global leadership role at a SaaS company
• Experience leading a high-performing global CS/CSM team driving adoption, retention and expansion
• Strong analytical and data-driven decision-making with customer health monitoring and reporting
• Proven ability to build executive relationships at enterprise customers
• Comfort interacting with senior executives and navigating large organizations

Responsibilities

• Own strategy and execution of the Global Customer Success function
• Lead and mentor a global team to improve product adoption and customer experience
• Drive retention, expansion, and renewal outcomes across the customer base
• Collaborate cross-functionally with Sales, Product, and Support to deliver outcomes
• Serve as escalation point for key customers and executive sponsors

Skills

Leadership

Strategic thinking

Executive presence

Stakeholder management

Analytical thinking

Cross-functional collaboration

Tools

Gainsight

CRM systems

Job description

Simpplr is seeking a seasoned Global Customer Success leader to own strategy and execution of the CS function. You will lead a high-performing global team driving product adoption, retention, and expansion across our customer base, mentoring team members and serving as an escalation point for senior customer executives.

In this senior role, you will partner with the SVP of Customer Experience and work across Sales, Product, and Support to deliver outcomes in a fast-growing SaaS environment.