VP of Global Customer Success at AI-driven Mobile Programmatic Ad Tech

Grey Matter Recruitment; San Francisco (CA); Hybrid; USD 200,000 - 350,000; Full time

Job summary

Grey Matter Recruitment is seeking an experienced Global VP/Head of Customer Success to lead the worldwide CS organisation, driving retention, revenue growth and operational excellence. The role covers North America and EMEA with a focus on building a proactive, consultative CS function.

Hybrid working options from San Francisco, New York or London, with a track record of scaling teams in AdTech, mobile advertising and programmatic ecosystems.

Qualifications

• 10+ years’ Customer Success leadership experience within AdTech.
• Strong experience within the mobile advertising and programmatic ecosystem is essential.
• Proven track record leading global Customer Success or Account Management teams.
• Experience driving customer retention and revenue growth.
• Strong commercial and leadership skills.
• Experience building and scaling high performing teams.
• Comfortable working in a fast paced, high growth environment.

Responsibilities

• Lead Customer Success teams across North America and EMEA
• Own global customer retention, expansion and Net Revenue Retention
• Build a proactive, consultative Customer Success function
• Develop scalable customer success processes and playbooks
• Partner with Sales, Product and Operations to drive customer growth
• Coach and develop high performing Customer Success leaders
• Hybrid working from San Francisco, New York or London

Skills

Customer Success leadership

AdTech

Global leadership

Revenue growth

Cross-functional collaboration

People development

Hybrid work

Job description

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Exciting opportunity for an experienced Customer Success leader to join a fast growing Mobile AdTech business as they continue to scale their global commercial organisation.

The Company

• Fast growing AI driven Mobile AdTech business
• Proprietary programmatic technology used by leading app advertisers
• International customer base across gaming and non gaming brands
• Strong product roadmap and continued investment across the business
• Opportunity to play a key role in the next stage of the company’s growth

The Role

As Global VP/Head of Customer Success, you will lead the global Customer Success organisation, driving customer retention, revenue growth and operational excellence across the business.

• Lead Customer Success teams across North America and EMEA
• Own global customer retention, expansion and Net Revenue Retention
• Build a proactive, consultative Customer Success function
• Develop scalable customer success processes and playbooks
• Partner with Sales, Product and Operations to drive customer growthCoach and develop high performing Customer Success leaders
• Hybrid working from San Francisco, New York or London

Desired Skills & Requirements

• 10+ years’ Customer Success leadership experience within AdTech
• Strong experience within the mobile advertising and programmatic ecosystem is essential
• Proven track record leading global Customer Success or Account Management teams
• Experience driving customer retention and revenue growth
• Strong commercial and leadership skills
• Experience building and scaling high performing teams
• Comfortable working in a fast paced, high growth environment