Global Head of Customer Service & Experience

Natus Sensory Inc.; Schaumburg (IL); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Plans

Wellness Program

Dental & Vision Benefits

EAP Services

Legal Services

401(k)

4 weeks PTO

Floating Holidays

Company Holidays

HSA

Dependent Care FSA

Disability Benefits

Life Insurance

Tuition Reimbursement

Job summary

Natus Sensory Inc. is seeking a seasoned Global Customer Service leader to direct a distributed team and elevate our customer experience.

The role partners with Sales and Supply Chain to streamline end-to-end processes and leverage AI and automation to modernize operations. The ideal candidate champions a customer-first culture, drives efficiency, and delivers measurable improvements while guiding a ~20-person global team across multiple regions.

Qualifications

• 8+ years in Customer Service, Customer Experience, or Operations with leadership.
• Global leadership experience managing dispersed teams.
• Proven ability to improve processes and deliver strong CX.

Responsibilities

• Lead Global Customer Service organization across NA, Europe, India and Australia.
• Partner with Sales and Supply Chain to improve end-to-end CX.
• Drive process improvements, automation, and AI adoption to modernize operations.

Skills

Customer Service Leadership

Global Leadership

Process Improvement

Cross-functional Collaboration

AI/Automation interest

Change Management

Strong Communication

People Leadership

Education

Bachelor's degree in related field

Tools

CRM systems

Data Analytics

Automation tools

Job description

Natus Sensory Inc. is seeking a seasoned Global Customer Service leader to direct a distributed team and elevate our customer experience.

The role partners with Sales and Supply Chain to streamline end-to-end processes and leverage AI and automation to modernize operations. The ideal candidate champions a customer-first culture, drives efficiency, and delivers measurable improvements while guiding a ~20-person global team across multiple regions.