Customer Service Team Lead - Growth & Ops

Sensient Technologies; East St. Louis (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

Sensient Technologies is seeking a Supervisor - Customer Service to lead a team delivering exceptional customer experiences and to coordinate daily operations across sales, manufacturing, and other functions.

You will balance hands-on support with coaching, monitor key service metrics, and drive process improvements to enhance satisfaction and retention in a fast-paced environment. This role offers growth and a collaborative culture.

Qualifications

• Bachelor’s degree in business, communications, supply chain management, or a related field.
• Leadership and team-development experience in customer service.
• Strong analytical and problem-solving skills with data-driven decisions.
• Experience in manufacturing/food and beverage/ingredients/chemicals is preferred.

Responsibilities

• Lead, coach, and develop customer service team members with clear expectations and accountability.
• Oversee end-to-end order management, key account support, inquiries and escalations.
• Monitor service metrics like POA, On Time Delivery (OTD), re-commits, response times, order backlog.
• Build relationships, address complaints, and support cross-timezone needs.
• Coordinate with Planning, Production, Logistics, Quality, Warehouse, and Sales for service delivery.

Skills

Leadership

Customer service

Analytical thinking

Communication

Education

Bachelor's degree

Tools

JD Edwards

SAP

Excel

Job description

Sensient Technologies is seeking a Supervisor - Customer Service to lead a team delivering exceptional customer experiences and to coordinate daily operations across sales, manufacturing, and other functions.

You will balance hands-on support with coaching, monitor key service metrics, and drive process improvements to enhance satisfaction and retention in a fast-paced environment. This role offers growth and a collaborative culture.