Global Head of Community & Advocacy

Mode Analytics; Chicago (IL); Hybrid; USD 108,000 - 171,000; Full time

Job summary

ThoughtSpot is seeking a leader to build and own ThoughtSpot's community function from the ground up, reporting to the CMO. You’ll work with Marketing, Product, and Customer Success leadership to engage and grow a global user base.

The role emphasizes owning a high-ownership program that scales and aligns with Product and Growth teams, including in-person and virtual events and programs across Mountain View and Chicago.

Qualifications

• Ability to integrate artificial intelligence into daily workflows to increase productivity and quality.
• Experience leveraging AI tools (leading LLMs) to automate tasks and improve work quality.
• Experience using AI for research, content creation, and document summarization with ownership of judgment and final decisions.
• Ability to write effective prompts to maximize results from AI tools.

Responsibilities

• Own community strategy: define target audience and engagement channels.
• Build gathering places: stand up platforms, rituals, and events (in-person and virtual).
• Turn users into advocates: cultivate case studies, referrals, champions.
• Close the loop with Product: feed user feedback directly to Product and Marketing.
• Make community a growth channel: tie activity to pipeline, retention, and expansion.
• Build the operating model for scalable program growth.

Skills

AI literacy

AI tools experience

Prompts writing

AI mindset

Job description

ThoughtSpot is seeking a leader to build and own ThoughtSpot's community function from the ground up, reporting to the CMO. You’ll work with Marketing, Product, and Customer Success leadership to engage and grow a global user base.

The role emphasizes owning a high-ownership program that scales and aligns with Product and Growth teams, including in-person and virtual events and programs across Mountain View and Chicago.