Global Head, AI-Powered Customer Intelligence & VoC

Eaton; Charlotte (NC); On-site; USD 165,000 - 242,000; Full time

Job summary

Eaton is seeking a strategic leader to build and operationalize a global Customer Intelligence and VoC program. You will harmonize data across marketing, product, sales, and supply chain, driving AI-enabled insights and governance.

The role focuses on creating enterprise standards, an actionable roadmap, and executive storytelling to inform growth and pricing strategies. You will lead cross-functional governance, manage data privacy and vendor relationships, and translate customer signals into

Qualifications

• Bachelor's degree in business, marketing, analytics or related field; advanced degree preferred.
• 15+ years of experience in customer intelligence, VoC, analytics, or related leadership roles.
• Proven success influencing senior leaders within a complex global organization.

Responsibilities

• Define and lead global Customer Intelligence and VoC strategy, governance, and roadmap.
• Establish enterprise standards for collecting and acting on customer insights.
• Lead a cross-functional Council to translate signals into business actions.
• Develop unified customer intelligence architecture and AI-enabled capabilities.
• Advise senior leaders on growth, product strategy, pricing, and market priorities.
• Own VoC methodologies, data governance, privacy compliance, and vendor management.
• Advise on strategic planning to inform campaigns, messaging and demand generation.
• Define program success metrics and drive adoption as a core capability.

Skills

Strategic thinking

Influence without authority

Customer acumen

Cross-functional leadership

Change leadership

Decision making

Education

Bachelor's degree

Tools

CRM systems

AI platforms

Market research tools

Job description

Eaton is seeking a strategic leader to build and operationalize a global Customer Intelligence and VoC program. You will harmonize data across marketing, product, sales, and supply chain, driving AI-enabled insights and governance.

The role focuses on creating enterprise standards, an actionable roadmap, and executive storytelling to inform growth and pricing strategies. You will lead cross-functional governance, manage data privacy and vendor relationships, and translate customer signals into