Global Head, Customer Intelligence & VoC

Eaton; Raleigh (NC); On-site; USD 165,000 - 242,000; Full time

Benefits offered by this job

Health and welfare benefits

Retirement benefits

Paid time off

Job summary

Eaton is seeking a senior leader to build and operationalize its global Customer Intelligence and VoC program, leveraging AI to turn insights into growth, CX improvements, and more effective commercial actions.

Lead governance, data architecture, and enterprise-wide collaboration across marketing, product, sales, and operations to embed customer intelligence in decision-making. Salary range provided and participation in a variable incentive program.

Qualifications

• 15+ years in customer intelligence, market research, VoC, CX, analytics or related leadership roles.
• Proven success influencing senior leaders within a global organization.
• Expertise in customer intelligence programs, research methodologies, AI-driven insights, data governance and storytelling

Responsibilities

• Define and lead Eaton’s global Customer Intelligence and VoC strategy and roadmap.
• Establish governance, processes, and executive review mechanisms for customer insights.
• Lead a cross-functional Customer Intelligence Council to translate signals into actions.
• Develop a unified customer intelligence architecture integrating feedback, CRM data, market research, and signals.
• Build AI-enabled capabilities to capture, analyze, and distribute customer intelligence at scale.
• Advise senior leaders on growth opportunities, customer experience improvements, product strategy, pricing and market priorities.
• Own VoC methodologies, research standards, data governance, privacy compliance, and vendor management.
• Define program success metrics and drive adoption of customer intelligence as a core business capability.

Skills

Strategic thinking

Executive influence

Cross-functional leadership

Stakeholder management

Change leadership

Problem-solving

Translate insights to action

Education

Bachelor's degree in Business/Marketing/Analytics

Advanced degree preferred

Job description

Eaton is seeking a senior leader to build and operationalize its global Customer Intelligence and VoC program, leveraging AI to turn insights into growth, CX improvements, and more effective commercial actions.

Lead governance, data architecture, and enterprise-wide collaboration across marketing, product, sales, and operations to embed customer intelligence in decision-making. Salary range provided and participation in a variable incentive program.