Global Head, Customer Intelligence & VoC

Eaton; Southfield (MI); On-site; USD 165,000 - 242,000; Full time

Job summary

Eaton seeks a senior leader to build and operationalize a global Customer Intelligence and VoC program in Michigan. You will establish governance, data architecture, and an enterprise-wide operating rhythm to embed customer intelligence across marketing, product, sales, and operations.

The role emphasizes AI-driven insights, cross-functional collaboration, and executive storytelling to drive growth, improve customer experience, and optimize pricing, with an annual salary range of $165,000 to

Qualifications

• Bachelor's degree in business, marketing, analytics, market research, statistics or related field.
• 15+ years of experience in customer intelligence, market research, VoC, analytics or related commercial leadership roles.
• Proven success influencing senior leaders within a global organization.
• Expertise in customer intelligence programs, AI-driven insights, data governance and executive storytelling.

Responsibilities

• Define and lead Eaton’s global Customer Intelligence and VoC strategy, operating model, governance framework, and multi-year roadmap.
• Establish enterprise standards, processes, and executive review mechanisms for collecting, prioritizing, and acting on customer insights.
• Lead a cross-functional Customer Intelligence Council to convert customer and market signals into business actions.
• Develop a unified customer intelligence architecture integrating customer feedback, digital engagement, CRM data, market research, sales insights, and external market signals.
• Build AI-enabled capabilities to capture, analyze, and distribute customer intelligence at scale.
• Advise senior leaders on growth opportunities, customer experience improvements, product strategy, pricing, commercial effectiveness, and market priorities.
• Own VoC methodologies, research standards, data governance, privacy compliance, and vendor management.
• Advise on the strategic planning process ensuring customer intelligence informs segment priorities, campaign investment, product messaging, demand generation and market opportunity choices.
• Define program success metrics and drive adoption of customer intelligence as a core business capability.

Skills

Strategic and systems thinking

Enterprise influence without direct

Strong business and customer acumen

Cross-functional leadership and

Change leadership and organizational

Consultative problem-solving and

Ability to translate complex insights

Education

Bachelor's degree in Business, Marketing, Analytics, Market Research, Statistics, or related field

Job description

Eaton seeks a senior leader to build and operationalize a global Customer Intelligence and VoC program in Michigan. You will establish governance, data architecture, and an enterprise-wide operating rhythm to embed customer intelligence across marketing, product, sales, and operations.

The role emphasizes AI-driven insights, cross-functional collaboration, and executive storytelling to drive growth, improve customer experience, and optimize pricing, with an annual salary range of $165,000 to